ACT 1st Federal Credit Union - La Vale, Maryland

ACT 1st Federal Credit Union

About ACT 1st Federal Credit Union

ACT 1st Federal Credit Union is a reputable financial institution located at 14316 National Hwy, La Vale, MD 21502. With a phone number of 17298015, individuals can easily reach out to them for any inquiries or assistance. Their website, act1stfcu.org, provides comprehensive information about their services and offerings.

The credit union specializes in federal credit union, ATM, bank, credit union, and mortgage lender services. Their commitment to providing high-quality financial solutions has earned them a strong reputation in the industry.

Key Features and Services

• Women-owned – Demonstrating a commitment to female entrepreneurs and professionals.
• Drive-through – Offering convenient access for customers on the go.
• Wheelchair accessible entrance, parking lot, and restroom – Ensuring accessibility for individuals with disabilities.
• Gender-neutral restroom – Promoting inclusivity and comfort for all customers.
• LGBTQ+ friendly and Transgender safe space – Creating an welcoming environment for diverse communities.

Customer Reviews and Ratings

ACT 1st Federal Credit Union has garnered a impressive 4.5 out of 5 stars based on 69 reviews on Google My Business. Customers consistently praise the credit union for its exceptional service, knowledgeable staff, and user-friendly facilities. For instance, one satisfied customer shared their experience with Emily Holland, who provided "amazing help" in refinancing their Equinox, demonstrating the credit union's commitment to customer satisfaction.

With its diverse range of services, commitment to accessibility, and strong customer reviews, ACT 1st Federal Credit Union stands out as a reliable and forward-thinking financial institution. Whether you're seeking a mortgage, looking for ATM services, or simply looking for a friendly and inclusive banking environment, ACT 1st Federal Credit Union is well worth considering.

👍 Reviews of ACT 1st Federal Credit Union

MAVI -.

5/5

My Wife and I received Amazing Help from Emily Holland with getting our Equinox Refinanced . We appreciate her being fast and answering any questions we had with clarity. Highly recommend her Services. Thank you Emily

W E.

5/5

I recently worked with Brandy Dolly to help secure a vehicle loan
The SUV was actually located at a dealer in Florida.
I would like to note the courteous and professional work
done by Brandy to make this happen so smoothly in light of the urgency that we presented to her.
She was always quickly available to answer our calls and emails. She also was very knowledgeable regarding loan product
offerings. In addition, she communicated efficiently with third parties such as the dealership, etc. to insure the process went smoothly, which it did.
I wanted to share these comments because so often in customer service interactions, we encounter folks who are apathetic, lack attention to detail, and are not good listeners. Brandy shined in all these areas.
She is an asset to ACT 1st.

Nicole W.

5/5

Emily Holland has been extremely instrumental for all of my borrowing needs, from personal loans to auto loans, and even guidance on financial decisions and planning. She has explained multiple options and partnered with me along the way to keep me informed. The process was less than painful, but completed with ease, and all virtually! Thank you for your work each and every time, Emily. Appreciate you!!

Debbie P.

5/5

Amber is the sweetest, most polite, helpful, caring and understanding young person that I have ever meet. We need more young people like her in this world. I would recommend her for any position on any job. She ALWAYS gives a 100% and than some in all she does to help with anything question or situation that you might have. I am always glad when she waits on my husband and I. She ALWAYS puts a smile on our face and makes a bad day turn in to a pleasant day. I just want to say thanks and always keep smiling.❤️🙂

Harry H.

5/5

I typically don't post reviews, but this needs to be said: Cathy McKenzie is the most informative and patient employee I have ever had the pleasure to deal with. I wish all businesses were as good as ACT 1st FCU. Thanks, folks.
Harry

Richard S.

5/5

Our home equity loan from ACT 1st FCU was made fast and easy. Never had such an easy loan process. Sarah, our loan officer was thorough about the process and items required. I don’t think one could meet a nicer person. Thank You.

Laura B.

5/5

Act first federal credit union was so great to us when we refinanced our vehicles! Gave us A wonderful rate which we needed sorely. So friendly and helpful. Stephanie was our loan officer and she was just lovely to us not only treated us like friends but treated us like family. My husband and I both have accounts with act first and we have always been happy with the service the people over there are so nice to us and always so helpful in answering any questions we have. If they didn’t know the answer they would find out for us and then call us and let us now. You can’t go wrong with this credit union.We never plan on going anywhere else!

H T.

5/5

Chelsey Conn is so wonderful to work with. She always has a smile and handles every transaction with knowledge & confidence. I know I am in good hands when I approach her window.