AAA Huber Heights - Huber Heights, Ohio

Rick R.

Had my car towed here after hours for a popped tire. In the morning I called to check in on it and Zack was very helpful in explaining what happened to the tire and what replacement options I had. When I came to pick it up Alex and Zack made sure I was helped right away and made the checkout process smooth. Thank you!

Robert D.

Excellent service today. Got 4 wheel alignment today after supposedly getting an Alignment at svg in Beavercreek. Svg messed it up more. AAA service in huber had me straight in less than 45 minutes. Super happy and will be back. Thanks Zachary Glodrey for making sure the wheel was straight and for the speedy service.

Zac M.

Had my truck towed there after the engine failed. Got a call saying it was done for and was told I had time to figure something out for the truck. They then call saying I needed to get the truck so I had triple a send a tow driver out only to find out the shop had Sandy's tow it away without letting me know. Now not only do I have a motor I need to replace but now I have a $350 impound release form to pay because of their lack of communication and unprofessionalism. Not to mention the fact they never answered their phones! Would never recommend this shop to anybody.

Serena D.

Took my truck to have a diagnostic November 13th, was told I needed a coil pack replaced. Service engine light was on when vehicle was towed into facility. When I picked it up a few days later, 3 lights were on my dashboard! Went back in to notify the assistant manager, he proceeds to say, "I don't know why lights on on."

Next day, a friend of mine popped the hood, to notice the throttle body hose disconnected, and piece that covers coil packs was exposed. Contacted Aj, assistant manager, to inform him of my issue. He proceeds to say, " Lack of communication." My parts were left sitting there at the facility, and yes, we had to travel an hour to retrieve those parts. I will NOT be revisiting this facility, and don't recommend anyone to. Thank God I made it home safely, major liability on their part.

Dustin H.

We had a poor customer experience with Assistant Manager AJ Sunderland. We've been coming to this location for a few years now for my F150 after miserable experiences with other locations providing false information to upsell services or just outright damaging our vehicles. Heres our experience bringing a Honda in for an oil change -

Service was completed on Monday and we picked it up to go on about our week. On Wednesday it was noticed that oil had leaked out onto my in-laws driveway and we found leakage on our garage floor when the SUV was brought home. After taking pictures of the leak and undercarriage where it was clear oil was present my wife called AAA to bring the vehicle back in so that it could be checked Thursday for whether there was a missing gasket on the drain plug, problem with the oil filter or residual oil that was not cleaned up fully after the oil change. It was ultimately discovered that oil filter was defective so that was replaced and my wife went about her day thinking everything was corrected. No customer service concerns at this point as a defective part is what it is. Fix it and we move on.

Now hyperaware to the prior leak from the oil filter my wife noticed more oil on the ground a few hours later in the garage which we chocked up to probably being residual because of multiple oil changes in a few days. My wife climbed under the SUV to look at where the oil might be coming from and noticed that there was now a missing plug/grommet from the plastic covers under the vehicle that had been there just hours prior. She went back to AAA for a 2nd time on Thursday to try and have them find the piece that had gone missing between fixing the oil filter, degreasing the subframe and releasing the vehicle to drive back to our home. It was not located so a replacement was put in place and my wife was taken out to the service bay to show her the replacement grommet and explain the residual oil. Up to this point, there had been no problems with customer service but the experience went downhill from here.

After wrapping up the 2nd visit to AAA in the same day my wife requested documentation for what was done to add to our vehicle records. AJ typed out several notes explaining what was done during the final visit for the Honda and handed the paperwork to my wife with a "you're all set". Now up to this point for both visits on Thursday there was nothing said by AAA personnel to suggest being apologetic to the inconvenience of having to bring the vehicle back multiple times. Being in the customer service industry my wife paused to see if AJ would take the hint by asking "is there anything else?" to which he responded "nope you're good to go". Upset that her time was obviously not being considered she stated her concern over the lack of professionalism in the situation and left.

On Saturday of the same week I took my F150 in to get the free part of the oil change promotion. While picking up my vehicle I noticed that AJ was sitting at his desk on the phone so I waited for him to conclude his conversation. I introduced myself and indicated that I was aware that he had assisted my wife with the Honda earlier in the week. Before I could finish speaking he began talking about how they had found a defective oil filter. I indicated that I was aware and that my wife had become upset due to having to come back a 2nd time on the same day and not receiving any acknowledgement being apologetic to the inconvenience of her time. He proceeded to be what I believe was very condescending stating that my wife had come in visibly upset and made the statement that once someone is in that state its hard for them to come out of it. That was followed up by him lying to me in person that he had been apologetic about the issue with the oil filter initially when I knew that to not be the case. The final straw was when he stated that he apologized for his apology not being up to my wife's standard. At that point I could see that the conversation could no longer be productive and opted to leave the facility. We won't be back.

Crystal G.

I've typically had great experiences with AAA with my own vehicle. I made an appt for my son's small Mitsubishi Mirage G4. The oil change & rotation went fine. When i made the appt i made sure to ask them & be clear on how much service will cost over the phone. Even though I was quoted $45 over the phone for an oil change after I gave them the make & model of my son's car, they ended up charging my son literally DOUBLE once he got there. They put expensive a$$ synthetic oil in a cheap a** Mitsubishi. They should have given my son the choice to use the cheaper oil or not. The factory RECOMMENDS synthetic oil. RECOMMENDS don't mean REQUIRED.

Lisa M.

My husband and I recently used Teresa Roberts as our Travel Agent to plan a trip to Ireland. We had never traveled out of the country before. Teresa did a wonderful job helping us to plan our trip and made things so easy on our part. She was always there to answer any of our questions that came up. Then unfortunately, the day that we were set to go, our flight to Ireland was cancelled as a result of the global tech outage. Teresa handled all the work that was needed with the travel insurance to insure that we would receive a refund. If you are wanting to enlist the help of a Travel Agent, my husband and I recommend Teresa!

Vee M.

I went to AAA in July of 2023 for engine repairs to my 2012 Jeep Grand Cherokee Overland. It was a lengthy process that took them about 3 months to complete. I paid around $6,000 out of pocket for the engine repairs after my after market warranty coverage paid out $6500. Two weeks after I got my vehicle back I still was having engine issues. I returned the vehicle back to the same AAA and was informed by the technician who previously worked on my truck that there was an issue with the vehicles knock sensor wire harness. The same wire harness that he referred to performs other functions and has other connectors attached to the same harness that regulates functions such as the oil pressure and also the engines temperature. Instead of replacing or repairing the issue with the wire harness the technician suggested to go to a "pick your part," or a junkyard to obtain what I needed. I was confused and in disbelief towards the situation and how it was being handled. The new engine had failed due to a variety of issues, but the main issue was engine overheating. I returned my car the same AAA and service rep "Calib" informed me that we could resolve the issue but it would cost me $2600 to do another engine swap even though my vehicle had an after market warranty policy in effect through Carshield. "Calib" and I would eventually agree to a deal to have another brand new motor put in to replace the previous new motor that went bad. That process took months to complete as well. After they finished putting the 2nd brand new motor in they informed me that the motor that had just been put in had factory defects, via bad connecting rods. I asked Calib and his manager, how can they charge me for repairs on a job that they did that has faulty factory merchandise without fixing the issue first? My previous experience with the AAA at the corner of Shull and Old Troy has been terrible and my car is still undrivable. They are telling me I need to pay another $2600 for them to fix the issues. Do not bring your car here. This company steals your money and will leave you with a car that is in worse condition than it was before.