AAA Avon Insurance and Member Services - Avon, Ohio

Alice H.

We love Ilona she has assisted our family for years and always has insightful information. She is very professional, knowledgeable and kind. It is so nice when I call that Mary Joe knows exactly who I am without me saying my name. If you want to take a trip, they are the best

Steve T.

Very helpful travel agents that were familiar with our destination. Got some very good tips on hotels, restaurants, and points of interest not listed in their tourbooks. We didn't like the new Triptik however. Sucks. Use a navigation app or Garmin instead.

Helen M.

The only thing I really have a complain about is that I gave her my email and she never put in the computer correctly. But the quality of the customer care was completely awesome. She was very kind and polite.

Sussie L.

They were there in 15 minutes for a flat tire! Absolutely great service worth every cent!! For teens I highly recommend it for when parents arn't there and they still need assistance.

Anthony M.

I've been a AAA member for over a decade. AAA website says membership includes free fax and copy services. But this place acts like they've never heard of a fax machine let alone any sort of fax services for their members.

And even after showing them the website where it says this and them saying that they do have a fax machine, they still wouldn't fax a few pages for me out of courtesy.

Ann

I've been a member of AAA for over 25 years. Also, worked at a large AAA in Columbus many years ago. I have always had great experiences when I went into AAA for a TripTik Routing and always do that for long, road trips because it is very helpful to have turn-by-turn directions illustrating the requested route as well as details of cities along the way. This was my first disappointing experience at a AAA office. I was leaving the following morning very early for a wedding in VA and arrived at the Avon branch about 20 minutes before closing. I went in with my route already printed out and handed it to a man who said he could help me. I mentioned it would be nice to get a TripTik, because we were taking a route that was unfamiliar to us and I can't always access GPS on my cellphone while traveling through mountains. He looked at me like I was asking for the moon when I mentioned a TripTik. I accepted that since it was late in the day he didn't want to do it, although it wouldn't have taken that long since he already was provided the detailed google mapped route. He did not offer any road maps. I had to specifically ask for road maps for my route. He ended up giving me a map for NE US which was pretty much useless for details when traveling through PA, MD, WV and VA. I had to ask specifically for a map of VA. It felt like every request was putting him out and that he was reluctant to provide maps for free even though that is part of the benefits of AAA membership. This is the closest AAA office to my house but next time I will drive to a more distant location in hopes of finding someone more helpful and pleasant.

Rita H.

Robin was fabulous. She made me so relieved. I am truly to her for making me feel so much better abt booking at the EXPO. Shew

Garrett R.

Walked in was helped in under a minute. The girls at the counter were very helpful and friendly. No problems for me. Great job