Whitestar Management - Rancho Mirage, California

P Cee

I've lived for several years in a community that uses WhiteStar services to manage several different neighborhoods/HOA's. I believe my review is fair and is NOT an uninformed rant from someone who doesn't understand how things work - I am involved with my community and go to board meetings, and I know the HOAs themselves make most of the decisions, etc. that guide our neighborhoods and the management company assists in implementing them and gives advice.

But when we first moved here, we had a few very competent individuals that worked for WhiteStar and managed our communities. However, as often happens, those talented people found other opportunities. The people working with and for us now leave a significant amount to be desired. The biggest and most consistent issue is the utter lack of consistent communication and/or responses when a resident has an issue.

In particular, one community manager that works with our entire community simply CANNOT and will not keep up with communications, won't return phone calls, and quite frankly, has been caught in a lie, multiple times, when asked about whether action was taken on an action item. Any attempt from residents to contact him will simply fall down a rabbit hole, never to be addressed again. Bringing these issues up at a board meeting only results in more lies and denials, never a resolution.

I don't know why WhiteStar hasn't been able to hire, train and place competent, efficient newer employees in our community; it's been very frustrating and disappointing for quite some time now. The issue seems to come from higher up as well; a higher level manager attended a few meetings and was incredibly dismissive of residents, basically telling them "you'll get what you get and you'll like it."

Communication is incredibly important and what most of these people haven't realized is that if the communication was more frequent, consistent and dependable, they could cut the calls and queries in half. The concept of "first call resolution" or not being a part of the problem to begin with is unfortunately missing here.

A number of us are petitioning the board(s) and suggesting they either insist on a meeting with upper management at WhiteStar to have a "come to Jesus" moment, or perhaps better yet, seek another company out to engage their services. While past experiences were better, I cannot at this time recommend WhiteStar or its services.

Alicia Avery

Whitestar Management literally SAVED US!

I want to thank Rhonda and her amazing team from the bottom of my heart for all that they have done and continue to do for us. My husband and myself were left in a pretty bad situation with our previous management company after purchasing our first 6-unit rental property. We were left with a property in total disrepair and half of the tenants not paying rent for several months. We thought our property was being taken care of but had no idea how horrible things really were. We were in such a deep hole with no idea on how to get out.

We found White Star and they literally saved us! This is no exaggeration. Rhonda agreed to take us on and help us even after knowing all about the horrible situation we were in. Rhonda and her team immediately took care of business and did what was needed to get us back on our feet and then some. We now have a beautiful almost completely renovated property from the inside out filled with wonderful tenants.

The entire Whitestar team is always so professional and thorough, extremely efficient, and are always such a pleasure to work with. They communicate and take care of business on all levels no matter what it is. They truly listen to everything we express that is important to us and have no problem at all with stepping up immediately to any issues that we may have. And they take such good care of all of our tenants, which goes such a long way! At the end of the day, they are just considerate, caring, and genuinely good people and that means so much. They are by far everything a great management company should be and then some.

We are so incredibly thankful for Whitestar and for all they have done and continue to do for us. There are not enough words to express our gratitude.

We would more than highly recommend Whitestar for any and all management needs and we will definitely be using them when we buy our next property. They are simply the very best!

James Lance

I am writing this review to compliment Michaela Morgan. I have lived in Rancho La Paz for 16 years. In my time here I have never received the high level of professionalism, communication and assistance that Michaela has given me. It is such a welcome change and I appreciate and applaud her work ethic very much. She is an amazing representative for White Star Management and they should be proud to have her on their team.

Mark Webb

Originally it was a Mickey Mouse operation. They have been trying to improve over the past 2 to 3 years but they still don't get it when it comes to business communications, alerts, messaging, etc. I wish I had their job because they seem secure. They would never survive as a Fortune 100 company.

Sina Khanbabakhani

Horrible Management company, unresponsive and unprofessional. I got bit by my neighbor's dog and after reporting to animal control they wanted me to speak with Michaela Morgan, whom is in charge of my Condo's HOA. She was super unresponsive and indifferent about the whole incident. Such a shame that a management company is running by someone so incompetent like her!!

Cici (Butterfly)

10/14/2019 my review is based on my personal experience. I needed to put my house for sale ASAP, I was so lucky to find Errikka Paiz my initial contact for the sale of the house. Immediately she got to work, by getting all the information and my house was put on the market in a few days, professional from begin to end .Mrs Paiz was on top of getting everything ready. Hardly had to do anything on my end she DID ALL THE HARD WORK . Errikka Paiz, will listen to your needs, will work to get you the best deals and cares and keeps you inform by Email, text and phone calls all the times with update. Her professionalism and knowledge really helps you when it comes to Sale or buying on a new home. I can't thanked her enough for getting my house sold in less than 2 weeks and for the endless hours of work to get my house sold.!!! VERY HAPPY WITH HER SERVICE AND WITH THE SALE OF MY HOUSE!!
I will recommend Errikka Paiz ,she is honest, friendly, respectful but most important she makes everything so easy for you. *

I would also like to extend my gratitude to Mr. Mario Perez, he sure makes all the documents and papers easy to understand and sign and information that I didn't' understand he was there to help and answer all my questions. Very professional too.

Errikka Paiz & Mario Perez AWESOME TEAM TO WORK WITH AND WHEN I'M READY TO BUY MY NEXT HOUSE THEY WILL BE THE FIRST TO CALL.

thank you Whitestar Management for having such an amazing team

Nancy Newton

Aida D

Karina Franco and her team have done an outstanding job in overseeing our Saddleback community that was very neglected under previous management (Dion-manager). She consistently goes above and beyond to ensure our community runs smoothly and is always prompt in addressing concerns and implementing solutions. Her professionalism and dedication is truly commendable, and I highly recommend White Star management and Karina to any community looking for an outstanding HOA manager.

Mark Cosenza

As a resident of Luminaire in Palm Springs, I felt the need to attest to the fantastic service we now have since Whitestar Management took over from a previous management company. I read a disgruntled review from another resident who has a long history of complaining against previous boards.

This resident has wasted large amounts of dollars in HOA legal fees to our lawyer just defending his outrageous claims. At one time, Whitestar had even threatened to stop managing our community thanks to his divisive rhetoric. The majority of the residents came together to dispute his allegations and we are thankful that they are still serving us, however, we do have concerns that this disgruntled resident will eventually give our community a bad reputation resulting in a reduction of our property values, which would have happened if Whitestar had followed through on their threat to leave. We are extremely lucky to have Whitestar as our management company and our community has never been more harmonious and unified, thanks to this disgruntled individual.