Auto Club Federal Credit Union - Cerritos, California

Ashley Pearson

I tried calling to get a receipt for a balance I paid off for -77$, the young lady would not stop hanging up on me. I was only asking for how can I come in or receive an email for a receipt that shows proof the balance is paid off. The customer service reps over the phone were rude and did not help me. I’m shocked and is exactly why I will not further bank with them or recommend anyone!! Credit unions are suppose to be better than those other banks out there.

JE R

You have to be a member before getting any type of loan. If you are an employee that lives in Texas or Missouri you have to mail a check to pay for the membership, which is the most inconvenient procedure EVER! It's almost 2019 and they don't have the option to pay ach or debit! The website says to send the check to the 3333 Fairview address, but they said that is not the correct address. I paid $25 to have my membership check sent to them and now they are saying that is not the right address. That is not my fault! UPDATE YOUR WEBSITE! The nonchalant "oh well" attitudes are unprofessional and insensitive especially for my situation of having a totaled vehicle and needing an auto loan asap. What a horrible "benefit" to offer hard working employees. This company has a lot to improve on!!!

Solomon

Their process is very old school. You have to practically come in to get all business handled in a timely manner. Cash deposits from co-op atms still do not make your money available immediately. In fact, you have to call them to have funds released and that is inconvenient especially when they do not always answer. There is no after hours customer service line to contact anyone after 5:00pm pst. While they appear to have good car buying options, their process is so inconvenient and longer than most banks, your pretty scared to even go with them for loans and things like that. Honestly, do not feel any real benefits of being an employee. Do not even get our direct deposits at midnight on the day it should hit the account. It does not show up until 9am pst on payday doesnt matter if its a holiday, weekend or nothing. Just awful compared to other banks and credit unions.

Marie Cee

Member for over 20 years. Best personalized service I have ever received from a financial institution!

Juan Carlos Sierra

Very slow getting someone approved w/ 800 beacon.

Marquis Willis

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Carrie Naylor