FinVision Insights

First U.S. Community CU - Grass Valley, California

Address: 2100 Nevada City Hwy, Grass Valley, CA 95945, United States.
Phone: 8005566768.
Website: firstus.org.
Specialties: Credit union, ATM, Financial institution.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Cash advance.
Opinions: This company has 33 reviews on Google My Business.
Average opinion: 3.5/5.

Location of First U.S. Community CU

First U.S. Community CU 2100 Nevada City Hwy, Grass Valley, CA 95945, United States

8005566768

First U.S. Community Credit Union (First U.S. Community CU) is a well-known financial institution located at Address: 2100 Nevada City Hwy, Grass Valley, CA 95945, United States. This credit union offers a variety of financial services, making it a popular choice for individuals and families in the Grass Valley area.

First U.S. Community CU specializes in providing credit union services, ATM access, and general financial institution support. With a long-standing history in the community, this credit union has built a reputation for reliability and customer satisfaction.

One of the key features of First U.S. Community CU is their wheelchair-accessible facilities, including a car park and entrance. This ensures that all members of the community can easily access their services, making it an inclusive and welcoming space.

In addition, First U.S. Community CU offers cash advance services, providing members with access to funds when they need it most. This added level of financial support has made First U.S. Community CU a trusted resource for many individuals and families.

When it comes to online presence, First U.S. Community CU has a strong web presence with their website firstus.org. Here, members and potential members can learn more about the credit union's services, hours of operation, and contact information.

According to Google My Business, First U.S. Community CU has received a total of 33 reviews from customers, with an average rating of 3.5/5. This suggests that while some customers have had mixed experiences, many have found the credit union to be a reliable and helpful resource.

Overall, First U.S. Community CU is a solid choice for those seeking a credit union in the Grass Valley area. With a variety of services, wheelchair-accessible facilities, and a strong online presence, this credit union has much to offer.

If you're considering joining a credit union or are looking for a new financial institution, be sure to check out First U.S. Community CU. With their commitment to customer satisfaction and convenient location, they are a great option for anyone in need of financial services. To learn more, visit their website at firstus.org today.

Reviews of First U.S. Community CU

First U.S. Community CU - Grass Valley, California
Sonia McNally
1/5

Called ahead to confirm I could open a checking account on my lunch break, "yes" was the answer. Waited in a line of 6 people for 10 minutes so they could tell me I have to set up an appointment next week to open a checking account because it's the "1st of the month"...how is that relevant? A bank incapable of opening an account because it's the 1st... So strange, is this how a bank operates? Please inform customers properly when they call ahead to arrange things ahead of time.

First U.S. Community CU - Grass Valley, California
MG
1/5

Not at all happy. This branch is a Shared Branch with a Washington Credit Union some of my guys Union deposits funds into when he works up that way, which is only occasionally.
If I have a valid ID n the account information I was able to access it. We don’t get those deposits often. Just got a letter saying we have $1200 in there. Great timing for Christmas. THIS branch won’t help you. No matter what correct information you have. Now I need to order a debit card from the out of state sister branch n then wait up to 3 weeks to get what they have on their system or drive 30-60 minutes to the next branch. It costs them nothing to perform the service and would only go to bolster their sad reviews for poor customer service. Another example of it may be a small town but it’s no longer a small town vibe.
Welcome to lil Roseville

First U.S. Community CU - Grass Valley, California
Liz King
4/5

I've had an account with First US for many years and have found them to be helpful, respectful, and honest. I feel good knowing that I'm not supporting the evil big banks and that, when I have to go into the branch, I'm likely to see Telly who's worked there since I joined.

A few years back, someone hacked my bank account and they were very helpful, accepting my claim and reimbursing me. I was able to rebuild my credit using a First US secure credit card. I also opened my first business bank account here. Oh, yeah. We go way back (*smile*). I feel sorry - and surprised - for anyone who has ever gotten poor service there. I can't imagine what happened. Maybe I'm just one of the lucky ones.

My only critique is that the Grass Valley branch is too small. It's not set up very well, considering how long the line can get, especially now, with Covid and social distancing. But I appreciate them taking it seriously and putting safety first. Hopefully, once the pandemic is over, they'll get a bigger space.

First U.S. Community CU - Grass Valley, California
Brian Smith
1/5

I had a business account with this place but ended up moving my money out. unpleasant to work with and not helpful. Last straw was getting a call to sign to finalize a loan that they said they approved and then getting there and finding out they didn't approve. Not mad so much I didn't get the loan at the time but that they told me that everything was good and come to sign when that was not true. A simple sorry would of gone a long way but instead they were annoyed with me. lots of other banks out there would not recommend this one.

First U.S. Community CU - Grass Valley, California
Kayla Price
1/5

I have tried to work with First US 3 times now since the new year. Twice for business checking and once for auto loan. All three times I have received terrible customer service in the branch. They need to work on greeting customers better along with scanning the line to make sure that knowone is getting skipped like i did this last visit. When I went into the Auburn branch to open a business checking the teller acted completely overwhelmed and told us that this was the absolute worst day to do this for her. Still we stayed to see if she could help us and she made sure to tell us we were missing information needed to open up a checking account which I felt since it was such a horrible day for her to be doing this it was easier for her to send us away to "get more documents" than to just help us. The customer service has tanked in the Auburn and grass valley branch. They lost our business for good. We were able to go into another bank and take care of both business checking and auto loan with out any hassle or needing extra documentation.

First U.S. Community CU - Grass Valley, California
Julia Hill
3/5

I was able to apply online and the person out of the Sactamento office was great to talk with. Both of these reasons is why this gets 3 stars. The branch in Grass Valley itself, the people were very unhelpful and there are no signs to let you know that even to open an account you have to stand in the regular line to talk with a teller. I sat for a very long time waiting before i was told that i had to go wait in line. When i explained to the teller that a sign would be really helpful she argued with me. Big banks are evil but at least they know how to do customer service.

First U.S. Community CU - Grass Valley, California
Deby Ferguson
5/5

I was with 'B of A' approximately 20 + years an left due to becoming tired of being taken advantage of constantly. Switched to a somewhat smaller bank and received better service but it was still a 'ban.' The last few months I have been with the CU has proven to be a great improvement. I don't expect to EVER return to a 'BANK.'

First U.S. Community CU - Grass Valley, California
Chase Krog
5/5

I chose to bank here after Bank of the West shut down my account for no reason. First US people were super patient while I got my paperwork together and kept correspondence while I was working on it. The teller that set up my account was very friendly.

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