NAPA Auto Parts - Manteca, California

NAPA Auto Parts in Manteca, CA

Location: The store is situated at Address: 840 N Main St, Manteca, CA 95336, United States, making it easily accessible from the local area.

Contact Information

You can reach them by phone at 2098237107 or visit their website at napaonline.com for more information.

Specialties & Services

NAPA Auto Parts specializes in providing a wide range of auto parts and services. They offer in-store pick-up, delivery, kerbside pickup, and same-day delivery for customer convenience. Additionally, they provide on-site services and have wheelchair-accessible car parking.

Payment Methods

Accepted payment methods include credit cards, debit cards, and NFC mobile payments, providing customers with flexible payment options.

Customer Reviews

With an average rating of 4.2 out of 5 from 107 reviews on Google My Business, customers have positive feedback about NAPA Auto Parts. Customers appreciate the helpful and friendly staff, with one reviewer highlighting the exceptional service of an employee named Gill, who went above and beyond to assist them.

Customers also praise the store's convenience, wide selection of products, and efficient service. The company's focus on customer satisfaction and convenience is evident in the reviews, making it a popular choice for local auto parts needs.

Other Points of Interest

• Batteries
• Quick visit

In addition to their wide range of auto parts, NAPA Auto Parts also offers batteries and quick visit services, ensuring that customers can find what they need in a timely manner.

Word Count: 400

👍 Reviews of NAPA Auto Parts

Alita T. K.

5/5

This review is mainly based on one individual, Gill. He is the most helpful and nicest person! He went above and beyond to help me. For that reason alone I would definitely recommend this location. If Napa management see this, give Gill a raise or bonus!

Adriana M.

3/5

I was looking forward to reading Napa auto parts… for the price and nostalgia for our 1992 suburban. Ordered online with a 30 minute pick up expectation. After completing purchase, pick up changed to next day. Called the store to confirm my order/ETA. They could not be bothered to even ask my name, but promised me 8am my order would be ready for pick up. I called around 11am to confirm my order again, told to call later, order not ready and possibly waiting until Monday. Unacceptable. Waited for manager/delivery associate on duty (who by the way deserves a raise and promotion for being the manager on the weekends. Eddie swapped delayed items for in stock items and we moved on to do our tune up. Thank you Eddie for your help.
Keep you all posted on the actual results. Turns out most of her replacement parts have been from NAPA

Rosa S.

5/5

Great service gave me a lot of information for the part I needed, and although he wasn’t able to get the part for me, he gave me the part number and told me where I could get it.

Thinking I.

1/5

Only go if you can deal with someone with parts knowledge. My last visit was horrible, I received parts that were used and had an Incompetent parts runner tell me about parts and auto diagnostics that I knew more about than him. The parts runner had claimed to have been there about 8 years yet he didn't know what he was talking about. I'm guessing the parts runner was placed in the parts sales position just because he had been there 8 years. I have no clue why anybody would place someone without knowledge in the parts sales position.

Adriana M.

5/5

They always get the parts right. Only down side is some parts take a long time to arrive, and make sure to double check your parts before leaving- sometimes the parts are used/returns.
They are also very good about fixing this issue, warranty exchanges and regular exchanges. They are also very kind at this location. And accurate on getting correct parts

AJ H.

4/5

Got me the parts I needed good place

Odie M.

4/5

Really wanted to rate it at 3 stars due to a very limited inventory in the store but the counter person went out of his way to help me look for the part I needed and answer all my questions.
Parking is not ideal. It's shared with two other businesses. One being a lawnmower parts and repair and they have several mowers in their portion of the lot and their clients usually tow large utility trailers.
Overall A for customer service effort but Its an older store that doesn't really entice you to look around and shop for more than what you came for.

Steve B.

4/5

Had a problem with a car battery purchased at a different Napa.
The guys here were very professional and did everything they could to help.
Kudos to them.

mary M.

5/5

Best customer service ever, every one of the employees are so nice and helpful. But There’s one in particular, his name is Angel always with nice attitude and a smile on the face!

Alita T. K.

5/5

This review is mainly based on one individual, Gill. He is the most helpful and nicest person! He went above and beyond to help me. For that reason alone I would definitely recommend this location. If Napa management see this, give Gill a raise or bonus!

Arnulfo N.

5/5

First of all I really happy about the location and second of all the great customer service specially Angel and everyone else. Thank you for the great service!

Adriana M.

3/5

I was looking forward to reading Napa auto parts… for the price and nostalgia for our 1992 suburban. Ordered online with a 30 minute pick up expectation. After completing purchase, pick up changed to next day. Called the store to confirm my order/ETA. They could not be bothered to even ask my name, but promised me 8am my order would be ready for pick up. I called around 11am to confirm my order again, told to call later, order not ready and possibly waiting until Monday. Unacceptable. Waited for manager/delivery associate on duty (who by the way deserves a raise and promotion for being the manager on the weekends. Eddie swapped delayed items for in stock items and we moved on to do our tune up. Thank you Eddie for your help.
Keep you all posted on the actual results. Turns out most of her replacement parts have been from NAPA

Rosa S.

5/5

Great service gave me a lot of information for the part I needed, and although he wasn’t able to get the part for me, he gave me the part number and told me where I could get it.