Metro Property Management - Rogers, Arkansas

Mack M.

In my experience, Metro Property Management was top-notch. I was a resident in a place very far from their offices. That never impeded my being able to have things addressed in a timely manner. We started and left on great terms. Exceeded what I expect from a management company. Bonus? They didn't "steal" my deposit like all other places seem to do. Well done, MPM. Thank you for being good at your jobs-It was appreciated!

Geoffrey K.

I am very disappointed with Metro’s lack of transparency and communication. Even though we provided ample notice to them about having to break lease four months early, they were not timely and forthright in their communication with us. This is despite them describing us as “good tenants”. They nickeled and dimed us 11 weeks after leaving, all under the cover of “per your lease” even though some charges were overinflated or outright wrong. It was a terrible experience and I would not recommend this company to anyone looking to rent a property.

dinesh D.

I would have rate zero.
I had a terrible experience with Metro. I live in centerton and moved recently.
Facing lots of issues. Mentioning a few of them:
1) It's a minimum courtesy to do cleaning before I move in and do the need on essential things. But it seems there was no proper cleaning and other things done. Requested multiple times, but they canceled all my request.
2) No light provided in Living Room.
This is the first time I have seen this in with Metro.
3) Raised a couple of concerns about microwave, oven, and backdoor patio issues. But no response yet. They are simply canceling my request without any proper reason.
4) No doorbell buzzer working.

Im attaching all pics for reference. There is no needful action yet.
I'll not suggest Metro. But please double-check with all your requirements before you choose Metro.

Sandy S.

We rented from Metro for 4 yrs and they were great! They were quick to respond and take action, great service, very polite and professional. I recommend them 100%.

Maddcat7

Stayed in one of their rentals for a year. Always payed rent ahead and we were repaid with an absolutely garbage security deposit return. We received about a third of the 1200$ back. They used over 150 for "cleaning" and we'll over 200$ in repairs. These are photos I took upon MOVING OUT. . . when we moved in, the home was not clean and we had to clean it ourselves. We left this property in much better condition then when we left and in return we received an absolute money grab. I do not recommend this company.

Cate B.

I’m at my second year living at a Metro property! Alicia has been so incredibly helpful and has gone out of her way to make living arrangements perfect for me. 🙂

Brittany M.

I had an absolutely terrible experience with Metro. I moved from out of state and rented a home through them. I wanted to know if the washer dryer connections were gas or electric and how/where to pickup the keys on the day my lease started. I called/texted/emailed the company for almost 2 weeks with no response. I thought the listing was a scam so I looked up the property owner via tax records and was able to contact him. I wanted to let him know his address was being used for a scam. He apologized told me it was not a scam. He made sure somone got in touch with me within 24 hours to answer my questions. When I arrived at the home it was filthy. Mouse droppings in kitchen drawers, dirty floors, sewage smell from leaky toilet seals, leaking faucets, the grass hadn't been mowed in weeks, and an ant infestation. I tried to contact Metro with no response to my calls/texts/emails again, for about 2 weeks. I contacted the homeowner again and explained the problems. He apologized and I assume called Metro. Metro finally contacted me, apologized, sent a technician out to fix the leaky faucets, toilet seals, and to mow the grass, but refused to do anything else, "because per my lease cleanliness and pest control are the responsibility of the tenant." Mind you, I inherited these probelms and they should have been addressed before I ever stepped foot on the property. I leased the home for a year, always paid on time and was sure to report any issues (although none of them were ever fixed, big or small). Upon move out, I cleaned everything thoroughly, made sure the grass was mowed and left everything much cleaner than I found it. I even had someone from Metro meet me at the property to make sure it was clean to their standards and there was nothing else I needed to address before I handed over the keys. I was assured everything looked great and I would recieve my full deposit back. I got my refund 3 months later and it was $250 short for a cleaning charge. I contacted them and explained the situation again. Reminded them that I had met someone at the property for a move out inspection and everything was up to their standards. They said it was a valid charge and I would not be reimbursed for cleaning. Very poor business practices and poorly managed company.

Elef K.

Update:

If you are renting through Metro make sure to inspect the house and when I say inspect I mean take a whole week to go through everything, garbage disposal, dishwasher, windows, fans,electrical outlets, oven, before you sign any paperwork make sure to address all your concerns. The employees doing their best to assist any problem but their hands are tied. Take screenshots on anything you agree on.

Horrible experience so far. We came out of state 09/30 and we rent a home that we new need to freshen up BUT that was a nightmare! They claim it was the owners fault. LOL. Where do I start? Poor customer service. They charged us extra money for a mistake they did. To be continued….