Kernan Insurance Agency, Inc. - Powell, Ohio

Kernan Insurance Agency, Inc.

Kernan Insurance Agency, Inc. is a well-established and reputable insurance agency located at 9932 Brewster Ln, Powell, OH 43065. With a strong focus on providing comprehensive insurance solutions, they have earned a solid reputation in the industry.

Specialties: The agency specializes in various insurance services, including auto insurance, home insurance, life insurance, and renter's insurance. Their experienced team of insurance brokers is dedicated to helping clients find the right coverage to suit their unique needs.

Accessibility: Kernan Insurance Agency takes pride in ensuring that their office is accessible to all clients. They offer a wheelchair-friendly entrance and parking lot, making it convenient for everyone to visit.

Customer Reviews: The agency has received positive feedback from numerous satisfied clients. Many customers appreciate the prompt and professional service provided by the staff, particularly highlighting the quick responses and personalized attention given by agents like Ryan and Brad.

Average Rating: With 28 reviews on Google My Business, Kernan Insurance Agency holds an impressive average rating of 4.1 out of 5 stars. This high rating is a testament to their commitment to customer satisfaction and the quality of their services.

Contact Information: For those seeking insurance solutions, Kernan Insurance Agency is easy to reach. You can visit their office at 9932 Brewster Ln, Powell, OH 43065, or call them at 47640121. Additionally, you can explore their website at kernaninsurance.com to learn more about their services and offerings.

👍 Reviews of Kernan Insurance Agency, Inc.

eric

5/5

Ryan has been a great agent. I send him questions once in a while and he responds within hours. He did it again today! Would definitely recommend.

Grant C.

5/5

Brad and his team do a great job making sure that you have the right coverage for your individual or business needs. I'd 100% recommend!

Dameka S.

1/5

If I could leave 1 star I would. Was referred to this agency by a carrier company I contracted with. The customer service is null and void. I don’t get return calls back, my emails do not get answered they go to junk per my agent Scott. Not sure how when we communicated through email to the policy up. None of my additional insured were sent renewal certificates. I can’t even get additional insureds added to the policy for more work. Just a complete mess for my small business trying to make it. I can’t with the excuses. The inability to follow up or follow through is why I promptly switched my policy elsewhere. Dont waste your time you will lose money as a business dealing with this agency!!!

John S.

1/5

Not only did the agent Scott not send out renewals or add more business, he decided to contact my contract carrier to say that I didn’t have coverage. Not that I switched agents, which is clearly what happened and he knows it. He insinuated to my company that I did not have coverage which in fact I did, he just wasn’t the agent of record. Worse experience ever dealing with Kernan Agency as a whole. Not professional at all, will leave you and your business needs in limbo. They don’t feel like working for the client that chose them as an Insurance agent or maybe it was just my company. Took my business elsewhere and you should too.

Paul F.

5/5

If I'm posting a review about an insurance company on Google, believe me when I say that Kernan Insurance is worth every second of my time spent. I've never had an experience like the one I've had with Kernan over the years, where I legitimately feel like their only client. I get quick, thorough responses as well as great quotes and care on the coverage I need. If you're looking for an insurance agency with actual human beings on the other end of the inbox or phone, look no further. Five stars.

Andrew G.

5/5

I work with Kernan insurance for all of my personal lines of insurance and have been nothing but pleased with my experience. They were able to get me competitive pricing on all of my lines and their customer service is great. I've made phone calls to my agent Brad on weekends and late evenings and he always answers or returns my calls quickly. I am happy recommending Kernan Insurance to others.

Shannon M.

1/5

Do NOT use Kernan!! I had my auto and renters insurance policy through them for years until today. I had never had good customer service, and the website never showed my policies. My auto-insurance was due for payment in April, yet I never got a single letter notifying me. I would have checked online, but as mentioned before...my policies never show up. Today I set out to fix these issues, but was sent back and forth between the headquarters of Erie and my agent at Kernan, both stating that the other party was responsible for helping me. In the end, they kicked me off of my auto insurance because I was late to pay (never was notified...) and charged me $244 for the time between when my policy was due for renewal and now. Thankfully, I had still been insured that whole time because it auto-renewed. However, if I had been notified in any way that payment was due, I would still be a customer through Erie at Kernan. But they failed to contact me, failed to assist me, and failed to solve my issues. So now I'm a progressive customer.

Johnna S.

1/5

Don’t waste your time. The customer experience is horrible. I worked with two different agents for home and life insurance and both experiences were just completely unacceptable. Kernan messed up my home owners insurance by never having me sign the correct paperwork, causing a cancellation of policy notice and issues with my mortgage. Kernan was unresponsive as I tried to purchase life insurance and the entire process took more than 2 months due to their inability to follow up.
Many other agents in Powell, look elsewhere and don’t waste time with anyone at Kernan.