All Pro Tax And Accounting Services - Toledo, Ohio

Mercy W.

First i want to say the other people working in this office seemed to be on the ball and I hope my experience is just with one particular woman who should consider retiring. I am reviewing her services only. I called and explained my businesses situation in detail. I said I was a hot mess in early January. Donna said she could help me and to drop off my 1099 stuff. I dropped off that plus most of the years tax documents and she didn't do anything. Then I get to my tax preparation appointment and she spends over an hour telling me she couldn't do my taxes and trying to explain why and who could help me. I have been so stressed out since my appointment. I would like to give this woman a negative star rating. Who does this now I have to find someone else and I am not going with her recommendation.

HAWKEYE W.

Been living by this establishment for several years and always walked by. Today I decided to go in and met Frank Aldridge, a quiet man but nonetheless a very kind, patient and thorough man!
He Really took his time to make sure I was getting the BEST outcome!!
If you're struggling like I was to find someone trustworthy to do your taxes, I highly recommend them!
And the fee is very reasonable!! You just have to pay upfront 👌🏾☺️
Thanks Frank!! I'll be back 🥹😀

Dan L.

We dropped off our 2023 tax documents with Nancy W. on Friday, March 22nd (24 days before the tax deadline) to be filed. We weren't given any expectation for turnaround time, so we called their offices on Monday the 25th to check the status of our return. Nancy informed my wife that there were numerous clients ahead of us, and that our return would be worked on the week of April 1st. Not a problem. That week came and went, and we received no contact from her. My wife called the following Monday the 8th to check the status of return once again, and was told it was being worked on at that time. The entire work week passed with no word (we're now at the Friday before the Monday tax deadline of the 15th). My wife and I both left messages for Nancy, and neither of our calls were returned. My wife and I also both sent emails, as we're extremely concerned about whether or not our taxes will actually be filed in time at this point. No response. Today, April 13th, my wife called their offices at 9:30 and left another message. No response. So we drove over to their offices around 1:00 p.m. to check on the status of our return once again. She informed that she planned on returning our calls but was too busy to do so. She blamed the volume of clients as to why they were still not completed, to which I said perhaps she should not take on more clients than she can handle. At which time she told me she's been doing this for 44 years, and her clients aren't going anywhere. We took our documents back, and had to hastily find a replacement provider two days before the tax deadline. We booked an appointment with The Bottom Line in Toledo, and they were of more assistance during our consultation call than All Pro Tax was at any point.

I cannot stress enough how much I recommend you do not utilize this company's services, as it was the absolute worst experience. You're better off booking an appointment with H&R Block, Jackson Hewitt, etc. The only contact we ever had with Nancy was initiated on our behalf. We literally never received a proactive call or email during the 3+ week ordeal.

Tisha L.

I've been getting my taxes done by Nancy for years... Awesome and professional. Best to park on W Sylvania.

Zack N.

I used to go to carol who was amazing and always did a great job. Unfortunately she has passed away and we now had to use Nancy which was a nightmare of an experience for my girlfriend. She dropped her taxes off on March 31 and is just now receiving them on June 14. After several phone calls to her she could never really give you any good information. We were told they were 2 weeks behind which is perfectly fine. I understand you can get behind. But not 2 and a half months behind and then make it seem like we are inconveniencing you when we have to call every week just to figure out what’s going on…. Long story short we will not be going back to Nancy. The only reason I gave them 2 stars is because of carol otherwise it would’ve been 0 stars.

Kayla B.

Been going here for quite sometime. Always had a good experience until this year. I can’t get a email / call back from the lady who does my taxes. I’ve called multiple times. Sent multiple emails in regards of my tax return that I needed to clear up. I understand that everything is backed up with the IRS and the ladies in the office are very busy but, I would love a call back.

Randy H.

Don't recommend this place. They're not up to date on things. Had taxes done on March 3rd, informed her on the mistake and she said she's never heard of it.. Its been 15 years ago when the IRS started the one time tax free HSA contribution. She knew nothing about. When we call shes never available and doesn't return our call. Still waiting for the amendment. They have no business doing taxes if they don't take the time to keep up-to-date!!

Lawrence N.

I started using All Pro about 3 years ago. What I found is that not only did they save me money on the cost of filling, they are fast, friendly and very knowledgeable. Carol has done such a great job every year for me. I now live in Michigan and still use Carol to handle my tax needs