Navy Federal Credit Union - Phoenix, Arizona

Navy Federal Credit Union, located at Address: 1928 E Highland Ave Suite 106 - F, Phoenix, AZ 85016, is a well-known financial institution that offers a variety of services to its members. With tel:8888426328 as its contact number and navyfederal.org as its website, this credit union has established itself as a reliable and trustworthy organization.

One of the main specialties of Navy Federal Credit Union is providing credit union services, ATM, bank, business banking services, investment services, loan agency, mortgage broker, mortgage lender, and savings bank services. With such a wide range of offerings, this financial institution is equipped to meet the needs of its members, whether they are looking to save for the future, make a major purchase, or manage their daily finances.

In addition to its comprehensive list of services, Navy Federal Credit Union is also known for its accessibility. The location has a wheelchair accessible entrance and wheelchair accessible parking lot, making it easy for all members to access the services they need. The institution also offers cash advance services, providing members with the flexibility they need to manage their finances.

When it comes to the opinions of its members, Navy Federal Credit Union has a strong reputation. With 85 reviews on Google My Business, the institution has an average opinion of 4.1/5. This is a testament to the high-quality services and support that the credit union provides to its members.

Reviews of Navy Federal Credit Union

Anthony Kitchen

1/5

I have a Grievance against the Camelback location the customer service doesn't even come closed to what I experienced their back in March. I have reach out and came into the Branch office to talk with the Branch Manager JUSTIN and Had to reach out to other branches to get in touch with JUSTIN to sit down and talk about the issue I had with one of his staff members about my loan. So I have been brushed off like am not an important Navy federal customer. I guess it holds true about Navy Federal as a Whole company that don't value the customers of Color since they been in the news for having the worst customer services and loans. Well Justin Am calling you out for not returning not one phone call or never their when I come by to talk to you its seem your never there. I will be getting in touch with the corporate office about your branch you run there.
1928 E Highland Ave Suite 106 - F, Phoenix, AZ 85016

Cruz Pearson

5/5

Christian was super helpful today in assisting me with the final details of my auto loan. He was able to find a solution really quickly and I really appreciated his service today.

Brittany Scott

2/5

This is my first account with this credit union, so this is my first visit inside the bank and decided to come to this location as it is close to my job. I have heard such awesome things about this credit union, however I am beginning to disagree. Walked into this branch and the teller I dealt with to activate my card and make a deposit was very helpful, funny and looked great! I work night shift and I take the bus so I arrived a little before they opened at 9am, so I hit the grocery store (Fry's) which is next door so I might have looked a bit strange due to me having 3 grocery bags with me. However I also wanted to open up a certificate and had to meet with a personal banker, this is where the downgrade begins, the banker was young, confusing and has no personality what's so ever, just down right rude, appeared to hate her job as she did not smile one time, no eye contact and very short with answers and did not provide detailed information at all. I regretted opening anything at this bank after dealing with this banker ID #C5943. I ended up with 2 shared accounts when I only wanted one and wanted info regarding the other, I was informed no info can be given so just visit online. What?!? The other account that I did not want to open at this time will close automatically in a few days because I did not fund it! Again.. what!?! The certificate I did open successfully, I am not sure if it was opened accurately or if it is the 12 month or 18 month term, is it a max limit on it and will my dividends be reinvested? So many questions unanswered! I dislike the customer service I have received with a passion and honestly do not want to visit the branch ever again because of her. This is my money, my life, my future it should be handled with care and concern not like I am a burden or disliked due to my color or the way I look. Worst experience after being very thrilled to have an account with one of the best credit unions. Disappointed with the horrible service from a personal banker.

Matthew Thompson

1/5

Wow. I was going to open a bank account with Navy Federal Credit Union, but decided against after seeing numerous, national stories about this business’s lending practices. Evidently NFCU didn’t approve comparable loans to non-white applicants as often they did their white counterparts. Yuck. Anyone can’t be anti-racist and doing business here.

Daniela Arnold

5/5

We had the pleasure of working with Russell today for a service and he is great!! The process we went in for was smooth, he explained everything we needed and was very professional! Just an overall surprisingly pleasant experience to a service I was dreading the process for. Thank you Russell!

F F

5/5

Impressive genuine service, support and care from miss Candice Calhoun today was exceptional. I hope the branch realises what a jewel they have in there.

YorHighnEss

5/5

I cannot say enough good things about this Bank and the way that they treat their customers. you truly do feel when you're there, your needs and wellbeing are the top priority, not the fact that they are a business. they are definitely a people first organization. Truthfully I feel so "blessed" that navy federal is my bank. <3<3<3

Delina Garza

1/5

This credit union allowed over $3000.00 be stolen from my account in September of 2022, and has yet to return my money. They have said charges that occured while I was in another state, in a hospital fighting for my life are " Valid " without completing a proper investigation and providing any supporting information. I have filed multiple complaints as well as tried to reach out for resolution. Still as of today NOTHING?