Steel Valley Federal Credit Union - Cleveland, Ohio

Steel Valley Federal Credit Union

Steel Valley Federal Credit Union is a reputable financial institution located at 3840 Pearl Rd, Cleveland, OH 44109, United States. They can be contacted via phone at 2167419430 or visited on their website at steelvalleyfcu.org. The credit union specializes in providing services such as federal credit union and ATM access.

In addition to their specialization, Steel Valley Federal Credit Union offers other notable features, including a wheelchair-accessible car park and entrance, ensuring that their facilities are accessible to all patrons. With 44 reviews on Google My Business, the company has received an average rating of 3.4 out of 5 stars. This feedback indicates that the credit union has room for improvement but also has some satisfied customers.

One standout feature of Steel Valley Federal Credit Union is their exceptional service, as exemplified by a customer who praised their experience in purchasing a new car. The customer's positive interaction with the credit union stood in stark contrast to their negative experience at another dealership, highlighting the credit union's ability to provide efficient and satisfactory service. Despite this, there may be areas where Steel Valley Federal Credit Union can further enhance their offerings to better meet the needs and expectations of their clients.

Location and Accessibility

Located in Cleveland, Ohio, Steel Valley Federal Credit Union is easily accessible for those living in or around the area. The credit union's wheelchair-accessible car park and entrance make it a welcoming option for individuals with mobility concerns, demonstrating their commitment to providing inclusive services.

Customer Reviews and Opinions

With a 3.4-star rating based on 44 reviews, Steel Valley Federal Credit Union has received mixed feedback from its customers. While some have had positive experiences, such as the individual who praised the credit union's service during a car purchase, others may have encountered issues that influenced their lower ratings. To improve their overall standing, Steel Valley Federal Credit Union may consider addressing these concerns and working towards consistent, high-quality service for all clients.

In conclusion, Steel Valley Federal Credit Union offers a range of financial services, with a particular focus on federal credit union and ATM access. Located in Cleveland, Ohio, the credit union provides wheelchair-accessible facilities and has received mixed reviews from its customers. With room for improvement in terms of customer satisfaction, Steel Valley Federal Credit Union can work towards establishing a stronger presence in the financial industry by addressing any shortcomings and enhancing its offerings to better serve its clientele.

👍 Reviews of Steel Valley Federal Credit Union

Scott R.

5/5

Just bought a new car. And the service to Steelvalley was unbelievably excellent and easy. I wish I could say that same thing about Ganley Honda in North Olmsted, which was an absolute nightmare. The sales person was horrible. The service manager was misleading. And the finance lady was baffled on everything and couldn’t get the forms correct.

YASMIN R.

5/5

Always a nice visit when I attend. Staff is knowledgeable and very accommodating. Rachele Crimi was extremely accommodating. She worked relentlessly to make sure my paperwork was put together before she left for the day. Always returned my calls in a timely manner. She had answers for all my questions.

Marta C.

5/5

I have obtained two auto loans thru this credit union. The loan rate was better than anywhere else. In addition, Rachelle Crimi was very professional. She explained the loan process very well and always answered all my emails promptly. It was a pleasure to do business with them.

Martin G.

1/5

Mgr. Was unprofessional treated me like I was doing her a favor. Attitude was unprofessional and unbelievably bad. Branch staff one lady with glasses in particular was rude to everyone. She’s the younger female who works there.Branch mgr. sits at the last booth and constantly reminds customers that she’s the mgr.

Chrissi S.

5/5

Steel valley Federal credit Union has always taken care of me 100%. Rachel is awesome she always follows through 100% she's very kind and very patient.
I'm very proud to be a member of steel valley Federal credit Union thank you for everything.

Matt M.

5/5

Rachel was perfect when it came to my auto loan. We went through the whole process via email and she took me through it step by step. Was so relieved when we finally met in person to sign the final agreement.

Dazsane

5/5

10/10 experience, everything went so fast and smooth, my interest rate was good, and I got approved for the amount I wanted. Rachele was so nice, and I was in and out of the office less than 5 minutes to sign my papers, financing through SVFCU was the best decision I ever made.

Jeff M.

5/5

Applied for an Auto loan and had a quick responce in getting approved. the process was quick and easy and had everything wrapped up in a couple days, their rates were some of the best out there as well.