AurGroup Financial CU - Fairfield, Ohio

Debbie P.

I want you to know you have an exceptional employee, Linda Standsberry in your Customer Consultant Group. Her calm, patient manner and knowledge was a great help to me. I would like to thank her personally and let Aur Group know they have an outstanding employee who cares and goes beyond customer service. Such professionalism is rare now a days. Thank you again Linda for all your help with the guardianship and estate for my aunt.
L. Bruce Keith

Liz G.

I’m beginning to think this bank has no customer service skills you will just about will wait all day to speak with someone in office and I actually think they might be Racist just the way they carry themselves every time I come here it’s always an issue and that is why I have another banking institution if I could give 0 ⭐️ I would do just that don’t bother opening an account with them they are HORRIBLE!!!!!!!!!!!!!!

Susan Q. (.

If you want to be transported to banking experience before computers, cellphone, internet plus bad customer service, this will be the right place for you to get that experience. You are forced to open an account as a condition to get loan approved but then you can’t process payments online you either have to go in person or thru the mail using a coupon payment book (yeah I haven’t seen one of those since I was in elementary school)then on top of that once you make it to their facility to make a payment it’s a pick a choose to them which transactions they want to do thru the drive thru... doesn’t it sound charming? So if you want decent customer service an take advantage of the conveniences provided by technology in this century... this is definitely not the place for you...

Dan H.

Very inefficient and unprofessional customer service.

Staff cannot stop paper statements that you ask them to stop at the Holden Avenue branch; they do charge you $5 a month for them, but they'll send you online to do what you asked when you are in their branch. Customer service FAIL. Also, lame and fee driven BS.

Additionally, a staff member sent my son away to "get another check in the same color ink" because the elderly couple he did manual labor for (Camden, Ohio) wrote his name in blue ink and the rest of the check in black ink. The AurGroup employee; older man (wears glasses) working the far left counter at the Holden Avenue branch, wouldn't cash my son's $50 check this morning. He told my son he'd have to drive back to Camden to get another $50 check because the one he presented could be fraudulent. Customer service FAIL! So much for taking care of you shareholders.

The AurGroup Holden Avenue branch is worse than a bank, but enjoys benefits a bank does not. I see why bankers despise credit unions.

Time to move five accounts from AurGroup credit union. Suggestion: Do not open any accounts with AurGroup; the Holden Avenue branch. GE credit union is a great alternative.

angela S.

Very rude tellers most of the time. Have only had 2 nice ones. Today is the very last time that the woman gets rude to me because she is having a bad day or she just doesn’t feel like being there!

John D.

If you belong to a bank,FIRE THEM!! Go to Aur Group. They are the BEST!! They treat us like family not just customers. Absolutely LOVE YOU FOLKS!!!

unktupelo

For all things sacred, move on. Seek your financial solutions at a qualified institution with a knowledgeable staff. This isn't one of them. Google doesn't permit a zero-star rating, but that's my review.

Jackie H.

I have banked here over 15 years. I always get good service, rather it in person or over the phone.