Arizona Central Credit Union - Tucson, Arizona

aaron gardner

Terrible experience with getting a refinance done another credit union in town gave me better rates. I asked if they would match. They said if I had it in writing they would match it so they want me to go back to the other credit union to have my credit pulled to get a better interest rate why would I not just go with the other credit union that wants to give me the better rate in the first place, terrible business ethics my opinion I think it might’ve just been the employees Luis and Amber. Anyway lost me as a client there are a lot of better credit unions out there. I wish I would’ve looked at the reviews first.

Norma Jean

The only reason I didn't give it a 5 star is because they only have 1 branch in Tucson and it's over 25 miles from our home. But this past week I had to take care of banking business for my parents who have had their accounts at this Credit Union for over 30 years. The customer service I rec'd from Maria was superb! She was very patient and she took care of all my banking transactions with complete professionalism and a smile on her face!

Thank you Maria

William Rivera

Avoid this bank at all cost. The app kicks you out when you try to do some thing in it for no reason. The automatic payment setting is a NIGHTMARE. Did it on the app: did not work. Did it IN PERSON: still did not work. Bottom line is that you can't trust the bank to manage your payment. If I knew this was going to be the case I would have never affiliated myself with the bank.

Ohh, try calling.... you will need 100 years of availability. Get comfy.

Thomas McCoy

TO ANYONE READING THIS PLEASE GO ANYWHERE ELSE!!!!! Was happy over the last several years that I've been with this credit Union I was restoring my credit, saving time as well as money and they were there to serve me every time I needed. Since they've changed their policy to 'better service us' I've noticed a complete lack of service. My credit is going back down they seem to have adopted a policy from Banks 20 years ago of nickel and dime you with every fee they can think of. even a fee for a fee...wow. they're barely ever open, their ATM that's 24 hours, granted, hasn't worked in over a week. This makes it very hard to try to forgive and forget what we were told from this credit Union during the pandemic, "you don't make enough for us to care." I'm not sure what else I should say or do here. Guess I'll be looking for other money options.... that or start stuffing it in my mattress again. ?

Update: so they finally contacted me to address my concerns, just to tell me to my face that that's not their concern and they don't care. And why should they they already have our money.

2nd Update: so they now strip every single service available from their clients. Can't even be honest about being bought out by another bank! They have cut back even more hours to be even less convenient. It seems like every other week or right around the first when bills are supposed to be paid, everything shuts down and we are unable to access our funds. Again I am failing to see how this better serve the customer. Wife and I were offered a auto loan and I've now been given a run around for this last 6 months. I encourage you to take your money out of this bank and just start saving it at home. Currently we are loosing an extra $250 a month to stay with this Bank.... UNEXCUSABLE.

3rd update: After refusing to do their job when bringing them several potential new customers, and continuing to hurl insults. My family and I decided to close our accounts. But now we are getting berated with text, emails, and phone calls asking 'Why did you close your account?' ... Really, I have given you several chances, and repeated my reasoning. This has gotten so bad that I've had to take legal action. I'm just flabbergasted over this whole experience.
Again, DO NOT USE THIS BANK. GO ANYWHERE ELSE. This bank deserves to close, and the employees belong on the streets!

sal fragozo

Over the years dealing with the tellers I have had nothing but great experiences. I have never had any problems and if I did it was quickly resolved. I will always recommend them to my friends and family. Overall great experience.

Kiersten Jund

I've had an account with AZ central CU for well over 15 years. The first major upset, and inconvenience was when they shut down the only centrally located branch on Alvernon. The shared branching had been their saving grace. And now we get a letter saying that there will no longer be shared branching! What a joke. Now I have no choice but to close this account and update all my payment accounts, just because shared branching is too much to maintain? Definitely look else where for your credit union needs.

Eugene Sierras

I had an unsatisfactory experience attempting to open an account with Arizona Central Credit Union. After spending 20 minutes on the telephone going over step by step procedures I complied with them. Then this morning, an inexperienced customer service rep at the Ina Road location was unfamiliar with the procedures that her home office in Phoenix had described. After placing me on hold for 11 minutes she advised me of a new requirement, ostensibly from her branch manager, of a change in procedure. When I asked to speak to I was placed on hold for an additional 6 minutes, inexplicably, I was disconnected. This is by far the poorest customer service experience I have had with the banking community, including credit unions.

Sue Rumba

I love this credit union and all it's employees. I have been a member for 17 years and have always had kind ,courteous and professional assistance every time I've been there.