Desert Financial Credit Union - Queen Creek, Arizona

Shasti Cooper

Great experience setting up a new business account! Tyler L. was very helpful guiding us through the entire process making sure we were set up with all the right options.

Julie Anne Marcellano

Our first visit to this branch was effortless and pleasant. We initiated opening our accounts over the phone and Tyler L. worked to complete the accounts in branch issuing disclosures, debit cards and helped us set up online banking along with other new member services. It was nice to walk into a branch with no hassle. Looking forward to this new banking relationship!

Ginny Doucette

Kez and Tyler helped us with our Loan. This was the easiest and friendliest process. Everyone is very friendly and so willing to help. It was a nice change from other banks we have used in the past.

Jossie Bakker

From the day we opened our new account at DFCU, everyone has been so friendly, welcoming and knowledgeable. Cynthia Valle helped us initially and was wonderful. We then went on to have Pamela Clausen assist in getting our trust set up. Stephen Sample will be amazing to assist in our wealth management needs and Kez was super helpful and friendly when we went to our Ellsworth branch. Highly recommend!

James Taylor

Tyler Lych was the banker who helped setup my wife’s mobile banking account. He was very helpful and pleasant when working with my wife and me.

durene monz

This location is awesome! It is comfortable yet professional. Today 3/18 we were greeted again (we were there last Saturday to ask a few questions) by a lovely young lady named Marisa. She is so delightful and knowledgeable. She is also patient and kind and answered all of our questions ? she asked if we needed anything else and gave us printed info as well as her card should we need anything else. She is an asset to the bank and a great example of customer care. Thanks for having Marisa there to help us ?

Rebecca Tieken

With this new QC location opening recently I have found it to be very convenient. Today I had the pleasure to meet Tyler when I needed to do a little re-arranging of my accounts. I found him to be most helpful, making many positive suggestions that I had not thought about that would further benefit my goals. Everyone was most helpful and pleasant, and I am delighted to have this new location and their assistance. An extra 'Thank You' to Tyler for his insight and for taking time to discuss my options with me.

Bunkie McBride

I visited Tyler Lynch last week to address a new issue with my online banking sign-in woes that sihn-in been existent for more than 2 years. Here's the history:
Having been a member since DFCU was known as Mesa Schools CU I have been here for MANY years. We were able to join due to my son being in Mesa Public Schools at the time. I was always quite happy with organization, even thru the going years with name changes. Then I experienced a HORRIBLE experience with your Mortgage service a few years ago. That was never really resolved to my satisfaction but we're here today to discuss another matter, DFCU Online Banking 2-step Verification sign-in. When I started this service it worked perfectly, then you started to "improve" things by upgrading / changing providers of your vendor. A little over 2 years ago (you should be able to trace the actual date it started due to my plethora of attempts to get it resolved. At that time, my text message verification stopped working. After exhausting failed attempts to get it resolved I gave up and continued using email verification to receive my 6-digit codes. Last week that function also stopped working. I had to resort to using my wife's text message verification (which strangely never stopped working) to get the code to complete the sign-in. That worked only as long as she is home and can give me the code before it expires. I visited the new Ellsworth QC location to express my continued displeasure with your services and Tyler Lynch became my super-hero. He not only resolved the email issue but he resolved the text message issue also. I don't know how other than he said he "reset" my email status by deleting and reinstating it. Wonderful!!! 2 years of misery and inconvenience fixed in a 20-minute visit with Tyler. When I got back home I decided to try logging in again just to check if email was working. For some reason I first tried the text message function, and it worked!!! I have used it a couple more times since then and it still functions. What a wonderful resolution to an awful, miserable experience.

As an aside, the response I ALWAYS got when previously attempting resolution came back with, "we (the IT folks) tested our system and it confirms the text message was sent to you. It has to be an issue with your ISP, not DFCU." Which was nonsense as it still worked for my wife's phone but not mine, not an ISP issue at all. Tyler did inquire further while it was still not resolved and I was in his office, who my phone service provider was. It is T-Mobile. The IT guy informed him T-Mobile has a repeating issue with many users not getting text messages and I should check with them. Not the ISP but my phone service. I was going to do so until I checked at home and all was restored as previous. No involvement with T-Mobile at all. This tells me it WAS a DFCU internal issue resolved by resetting the service. Why so long to resolve is the question I now have?

Tyler deserves all the credit with his efforts. I have shared my thanks directly with him by email earlier today, but thank you again Tyler. DFCU should take this situation to heart. My lesson was not to NEVER quit complaining until I am happy, or leave the entity for unsatisfactory resolution. DFCU's lesson should be to NEVER trust the efforts of their IT folks. They may be smart but they suck on following thru to the degree that Tyler did.

Bunkie