Ramirez Insurance Agency - Hyattsville, Maryland

yailene A.

This place is needs a full training on customer service along with policy and procedures. Reading the reviews I was surprised, it looks like the good reviews are fake. I’ve had issues with this insurance company over and over again. This time it seems like the agent Sandra didint process my ach payment that I had to drive all the way to the location to sign bc apparently they don’t do electronic consent (but the whole contract can be made online. It makes NO SENSE). They never reached out to inform of any lapse or coverage ending, I always got informed through the MVA NOTIFICATIONS. This place is so uneducated, they have bad customer service ghetto af. You call and they place you on hold IMMEDIATELY. This place is trash. They won’t hold any type of accountability!

Randy A.

Sandra has been such a huge help with getting me insurance. She is very knowledgeable, courteous, and most of patient. Please go Sandra if you need any help with car insurance policy, renters insurance, and life insurance. I highly recommend Sandra as she never disappoints.

Sincerely,

Sylvia Alleyne

Mae H.

It has been such a great experience working with Sandra. I don't know what I would've done without her. She has helped me over the years and I truly trust her expertise in assisting with any insurance needed. Patience is a keyless virtue, and that she has. Please be sure to see Sandra, whi has been with Ramirez insurance agency for many many years. Thanks again Sandra.

Sylvia Alleyne

KAREN R.

Great service!! I give it 5 start i havent had any problem, now some time when customers dont get what they want they have a problem other the company or the person who serves them at the time. Now the name Karen is not a problem my name is Karen ans iam the sweetest person in the world and yes I have also spoke with Karen in Ramirez insurance Agency in person and sje is the sweetest person i dont have insurance with them , she was helping me with a claim that i had with one of Allstate clients she when out of her way to helping me by calling the adjuster and faxing the information over to them my claim was taking care of less the 30 days..

FREDDY V.

I got a quote with ramirez insurance today I spoke with Karen now the quote wasn't in my favor but the customer services I was provide with was perfect she took her time to explain to me about coverage, she make feel that i wasent just a client i felt welcome now my policy is about to expired in 2 month I will definitely call her back I recommend to ask for Karen.... they also do tag and title ..

Tiana M.

Do NOT recommend. I asked for them to cancel my policy at the beginning of July. Funny part is that the associate was irritated with me for wanting to cancel..But I chalked it up to them having a bad day

It’s now August and this entire time I have a new vehicle and insured with a much more personable company, and I’m receiving calls and emails from them threatening to cancel?! Cancel what? I canceled my policy with them over the phone, in addition to directions to send a cancellation text to some number over a month ago…

This is unacceptable and I will have to continue to call everyday since they still cannot answer the phone

Stacey A.

These people are so incompetent. They put you on hold for over 20 minutes. Give you wrong information regarding policies and don’t pick up the phone to fix it. The lady “secretary” or “front desk” is ignorant and rude. I think her name is Karen. Her attitude through the phone fits her name. If you got the opportunity to get a different insurance agency. DO IT. This one is not it.

Weavegenie

I’ve had a major insurance increase and had questions .. I called in and was continuously put on hold! I was told I would receive a call back when I finally got through and never received that call.. I called back and was then I was spokey to in a combative manner! The representative over talked the whole convo. I was spoke to like my business wasn’t worth anything!! Take your business else where! Not a good Agency! Very rude!! Go with a company that has your best interest