AAA White Marsh Car Care Insurance Travel Center - Nottingham, Maryland

barb G.

I have used AAA service a few times and know others who do. My mother's car needed a diagnostic test to define the reason for the idiot light. No cause was found but she was told that if the light came back on, that she could return for further help.
A week later, more lights began to shine, so the car went back. (3rd visit) The very next day Mom felt ill. On Sunday (2 days later) she tested positive for COVID. I felt ill that Sunday and tested positive on Monday.
Mom is told that she can get her car and we return for the fourth time to pick it up on Friday. We both wore our masks to protect others, just in case. The two gentlemen that have assisted Mom each time asked if we were ok. We explained and were told that they had been feeling under the weather all week as well.
We asked if they tested and were told that they did not "believe" in COVID. The reason all those people were so I'll and dying was the hospitals' faults.
My point here is that there are two incredibly ignorant people working there that DO NOT CARE about you or anyone else.
If you don't want to be infected by people that cannot even follow protocol to just stay the !@#$ home much less mask or get shots,
DON'T USE AAA WHITE MARSH!!

Conley A.

I can’t say enough great things about this AAA location! From the moment I walked in, I was treated with respect and professionalism. The staff here truly goes above and beyond to make you feel valued as a customer.

When it came to diagnosing my vehicle, their honesty stood out above all else. They took the time to explain the issues in detail, provided transparent pricing, and never pushed unnecessary repairs. It’s refreshing to find a team you can trust in an industry where that can sometimes feel rare.

Bridget F.

If I could give this location zero stars, that’s what I would do. The car (2012 Honda CRV) was stalling and went in for a diagnostic and action plan. They had the car for less than 30 minutes and came back to me saying I needed a new catalytic converter to the tune of about $2,100 and that would just be the “initial estimate” as I’d likely need both catalytic converters replaced, not just one, but they “wouldn’t know until they got in there.” Then, “who knows what other parts would need to be fixed/replaced once work began and the bill would likely increase from there.”

Decided to start on a path to just buy a new car since it wouldn’t have made sense to invest more than $3k into this admittedly older vehicle. Had my personal mechanic look at the car to see if he could punch out the converter to buy me some time and upon immediate review, he could see with certainty that the car’s issue had nothing to do with either catalytic converter!!! Surprise: it was a COMPLETE MISDIAGNOSIS by AAA. The actual issue had nothing even close to do with either catalytic converter as it was a broken timing chain!!!! Upon fixing the timing chain for less than $2k, the car is back on the road without issue and no new car needed to be purchased ultimately saving thousands of dollars.

After reflecting on the experience, I can’t even confirm that anyone at AAA ever even popped the hood. If I was a woman with fewer resources and had moved forward with their diagnosis and recommendation, I would have likely spent more than $3.5k to replace two catalytic converters and the car STILL WOULD NOT HAVE WORKED.

Note the many other terrible reviews here. If you’re getting an oil change or tire rotation, this is probably a fine place to go. If you need any other actual automotive diagnostics or immediate support, go anywhere else.

Greg M.

Went here for them to replace two tires. Asked them to put the rear tires on the front, they ended up throwing the (Rear Tires) away and left the bad tires on the car. They even wrote on the service ticket what to do and it was ignored. When asked what happened, there was no accountability, the manager sucks, they dont care about the client but just making money. There was no solution to this issue, best they could do was mount and balance the new tires I now need to buy for no charge. Take your business elsewhere, dont spend your money here on even a water.

Walter R.

I made an appointment for 11am this morning for a oil change on my car. It is now 12:10 and they just now pulled my car into the shop , but only after I 7complained to the service representative. Who knows how long it Iwould have been if I hadn't said
anything. I've been a member for 7 years so this is not my first time, but I will probably cancel my membership now

James P.

Awful. Paid $8,100 for an "engine replacement"... The photos attached are the FIRST time I picked it up, and after 11 miles the belts came off. I lost power steering and brakes... I was doing 55mph on 695 when it happened. I genuinely thought I was about to die. A 4,600 hunk of metal with no brakes or steering. Scary, right? It gets better. Trust me.

I took it back. They kept it another week, and now I can't put gas in it. Seriously. Pump just clicks because it thinks my tank is full. The vapors are pushing against the nozzle, or gas is coming back up the tube. Gotta wait until Monday (J&H tires are going to perform a full inspection behind everything on the invoice) to see what they did wrong. Again.

For $8,100... You'd think I'd have a working vehicle. I don't. It starts very rough, has a check engine light on (ironic considering this was supposed to be an entire engine replacement), blew my AC compressor out (the belt failure broke it I'm guessing) and it needs MORE work then when it went in.

DO NOT GO HERE. DO NOT GO HERE. DO NOT GO HERE.

Amy F.

Honest caring and accommodating.
Have brought several vehicles here for maintenanceand repair as while as my mom. They have been super helpful in easing my mind when car troubles start and want to be sure my family has a safe way to travel. Their prices are fair and they do their best to get you in quickly especially if you are having problems.

Sofia V.

NICO is amazing! Got all new tires, alignment, and oil change! Super friendly, helpful, prompt, and attentive! Will be back for future service appointments for sure!