APGFCU - Fallston Branch - Fallston, Maryland

Address: 210 Mountain Rd, Fallston, MD 21047.
Phone: 8002252555.
Website: apgfcu.com
Specialties: Federal credit union, Bank, Financial consultant, Financial institution.
Other points of interest: Drive-through, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Cash advance.
Opinions: This company has 23 reviews on Google My Business.
Average opinion: 3.6/5.

📌 Location of APGFCU - Fallston Branch

☎️8002252555

⏰ Open Hours of APGFCU - Fallston Branch

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–6 PM
Saturday: 9 AM–1 PM
Sunday: Closed

Introducing APGFCU - Fallston Branch

Located at 210 Mountain Rd, Fallston, MD 21047, the APGFCU - Fallston Branch stands out as a notable financial institution serving the Fallston community. With a phone number of 800-225-2555, members and visitors can easily reach out for assistance or inquiries. Their website, accessible at apgfcu.com, offers a wealth of information about their services and how to become a member.

Key Features and Services

The APGFCU - Fallston Branch specializes in providing a range of financial services tailored for federal credit union members. Their specialties include federal credit union services, banking, financial consulting, and they operate as a reputable financial institution. For those who prefer convenience, they offer a drive-through service, allowing members to conduct transactions without leaving their vehicles. Inside, they provide onsite services, ensuring that customers can address their financial needs promptly.

Key accessibility features include a wheelchair accessible entrance and a wheelchair accessible parking lot, making their services inclusive for everyone. Additionally, they offer a cash advance option, which can be particularly useful for emergency financial situations.

Customer Feedback and Experience

Customer opinions reflect a generally positive experience with the Fallston Branch. With 23 reviews on Google My Business, the average opinion stands at a commendable 3.6 out of 5. Many reviewers praise the nice location and the great service, noting an inviting and comfortable atmosphere that makes visiting the branch an enjoyable experience.

What to Expect

When you visit the APGFCU - Fallston Branch, you can anticipate a welcoming environment equipped with all the necessary financial services. Whether you're looking to open a new account, seek financial advice, or simply want to know more about your options, the branch is ready to assist. Their accessibility features ensure that all customers, including those with mobility challenges, can navigate their facilities with ease.

Getting in Touch

For those interested in learning more or planning a visit, the easiest way to connect with the APGFCU - Fallston Branch is through their website. Here, you can find detailed information about their services, hours of operation, and even how to apply for membership. Don't hesitate to reach out via their phone number or visit them in person at 210 Mountain Rd, Fallston, MD 21047.

👍 Reviews of APGFCU - Fallston Branch

APGFCU - Fallston Branch - Fallston, Maryland

Hugh S.

5/5

Nice location and service is great! And very comfortable atmosphere!

Kelsey O.

1/5

I set up an authorized recurring payments for an auto loan, and they never went through. I got a call saying I was behind two payments and made them over the phone. The following week I got another call saying I was behind, and I told them that I had made the payment, gave them the tracking number for it, and confirmed that it came out of my bank account. They continued calling at least once a week for two months to collect the debt, never having any record of the previous conversations. I left two unanswered voicemails with member solutions, I actually got through to them once and was assured things would be figured out, none of it mattered - every week I got more calls saying I was behind and needed to make a payment. After two months and a fifth call to member solutions (usually speaking to annoyingly rude customer service agents who assumed everything was my fault), they found out that a payment was charged to my phone number instead of my account number - 100% their fault.

So they screwed up, then they harassed me during working hours for two months, and if I hadn’t been so sure that something had gone wrong on their end I would be out two car payments for nothing. At the end of it all I didn’t even receive an apology, and they refused to confirm in writing that my account was current.

For this to happen with a financial institution is just bafflingly irresponsible and APGFCU should be ashamed - the amount of my time (during working hours) they wasted because of their screwup is unacceptable. If at all possible, bank with somebody else.

Steve R.

2/5

I asked if they could help me get a stack of cash for my daughters wedding. I wanted to get $300 in ones and then put a $100 bill one each side and band it. They said "No, you're not a member." Ok, i get that but i JUST asked about becoming a member and i said i would pull the $500 out of the ATM, they told me no. If you want members or people to be interested in becoming a member, try being nicer and helping the general public.

Mark W.

5/5

I’ve had nothing but superb experiences with this bank since first joining over a year ago. They have always been exceptionally helpful, and have always treated me like I am a valuable customer. They always take whatever time is necessary to answer any questions I have, and even ask me questions to make sure I didn’t forget or miss anything I need to know. When I call their customer service line, I always speak with someone who I have no problem understanding, and again make sure all my questions are answered even if it takes calling my local branch so I don’t have to. If we could trust the rest of the world and feel confident in only using one bank, I would bank at APGFCU.

Damir G.

1/5

Branch hours are inconvenient. Customer service by phone is horrible, you will be on hold for hours and people who you speak with are rude, unhelpful and have an attitude, don't want to help with any questions you have, very bad customer service. And don't even try to make sense of their online banking. It's a joke. Bank somewhere else, anywhere else but this institution, save yourself some time, money and stress.

B S.

5/5

I was in recently to get details on a loan and investing in a cd. Kristle, who provided information to me, was very knowledgeable about apg products and loans. She was also very quick and professional in assisting me. Many thanks to her and all of the bank representatives who continue to provide such excellent service.

C H.

5/5

Had a great experience with Shawn Stadter, Assistant Branch Manager. I opened a new Business Checking account, and he was professional, great with answering all my questions, and was able to have me completed all my paperwork in less than 20 minutes. Branch is in a good location and convenient. The drive thru tellers have always been nice and I've never had a single issue with this location.

Trv009

5/5

I’m not sure why there are soo many bad reviews here🤔 this bank is great! I’ve only had the pleasure of going to this branch but the experience has always been pleasant. I’ve been with APGFCU going on 4 years. Never had a problem. Only been inside 3 times total. Each time I was greeted with by genuine people. This bank has been super helpful with my financial journey! Thx!