Canvas Credit Union Lone Tree Branch - Lone Tree, Colorado

Kensley O.

Yvette was the biggest help ever with my car loan and navigate me in the right spot and who made me get to where I needed to be and I have been struggling for months with this situation thank you so much!!! Would give her more stars but there’s only 5stars She deserves 20 stars✨✨✨🌟🌟🌟🌟⭐️⭐️⭐️⭐️!!!!

Liza B.

RETARDED CUSTOMER SERVICE!!!! noone is available to talk. an actual conversation is IMPOSSIBLE. I tried the online chat - worthless. It's a shame how businesses operate without a personal and genuine connection. I am very frustrated!

L J.

I would never recommend anyone to bank at Canvas credit Union, they do not support schools, kids, families or the community.
Another corporate giant only out for profits.

Richard M.

Why is 0 stars not a thing yet!?

Thoroughly unamused by the customer service at this branch...or lack there of... T'is the season🤦‍♂️

To whom it may concern:

David, the person in charge of new loans, or whatever, said he was going to keep in correspondence with me about a potential late fee waiver since it seemed like a glitch in the system, because I swear I had paid the bill before incurring a late fee, but I had never received a loss_mitigation e-mail like I had in the past to inform me my payment didn't go through and that payment was still due, so a little leniency this holiday season is all I was hoping for with this ordeal. Not expecting the world, all I asked was for him to try and keep me in the loop, because you never know🤞😅🤞

Shock of the century, it does not seem like he even did what he said he was going to do after taking my payment. If he did, then how am I even suppose to know when he doesn't send me anything to my e-mail like he said he would... Honesty goes a long way, and this branch just killed my trust, unless they can prove otherwise😑

As far as I am concerned, I will NEVER be looking to finance ANYTHING with Canvas ever again and as soon as I can, I am re-financing my auto loan to not have to deal with this disrespect and the false promises made by the incompassionate individuals at this credit union, especially
David, your un-mannered loan officer 🤷‍♂️

My advice is if you don't have to deal with these folks, then DON'T! Might as well be a Wells Fargo with how regrettable this institution is💀

Kindest regards,
Richard M.

Alfonso S.

I came in today because a payment on my loan kept getting reversed, I was contacted by two other people that weren’t able to help me in a span of about two weeks. That’s when I decided to go into a branch location and Nely assisted me, and in just a day she was able to resolve my issue, she was extremely helpful. I was very pleased in my experience here!

Morgan

DO NOT OPEN AN ACCOUNT WITH THEM.
I have been with them since 2016 with no overdraft fees until last week, when my boss slipped on my paycheck. They took $25 dollars out every 3 days even after I put money into my account putting me in the positives. When I called to dispute it they told me I was 1st in call queque and was on hold for 30 MINUTES. The staff was unbelievably snappy and rude, and they did NOTHING to help me. DO NOT BANK HERE!!!!

Sarah C.

They were incredibly rude to my children.

K L.

Chrystal Copeland is the best! Always going above and beyond to help me with the information I need. Thank you Chrystal!!!