High Country Bank Buena Vista - Buena Vista, Colorado

Okay, here’s a detailed overview of High Country Bank – Buena Vista, presented in a formal and helpful tone, suitable for someone seeking information about this financial institution:

High Country Bank – Buena Vista: A Reliable Banking Solution

High Country Bank – Buena Vista, situated at 516 US Hwy 24 N, Buena Vista, CO 81211, offers a comprehensive suite of banking services to the residents and businesses of the Buena Vista area and surrounding regions. Contact them directly at Phone: 193952113, or visit their website at Website: highcountrybank.net to learn more.

Specialties and Services

The bank’s core specialty lies in providing banking services, encompassing a wide range of products designed to meet diverse financial needs. While the specific offerings may vary, they generally include:

• Personal Banking: Checking accounts, savings accounts, certificates of deposit (CDs), and money market accounts.
• Business Banking: Loans, lines of credit, merchant services, and treasury management solutions for local businesses.
• Mortgage Services: Residential mortgage loans, helping customers achieve their homeownership goals.
• Investment Services: Potentially offering access to investment products and services through affiliated partners.

Accessibility and Amenities

High Country Bank – Buena Vista is committed to providing a convenient and accessible experience for all customers. The branch location features:

• Drive-through service for quick transactions.
• A wheelchair accessible entrance, ensuring ease of access for individuals with mobility challenges.
• A dedicated wheelchair accessible parking lot, further enhancing accessibility.

Customer Feedback and Reputation

Based on available information, High Country Bank – Buena Vista enjoys a generally positive reputation. With 28 reviews on Google My Business, the average customer rating stands at 3.6/5. The overwhelmingly positive feedback suggests a strong focus on customer service and a streamlined banking experience. Many customers have highlighted the responsiveness and helpfulness of staff members, particularly those involved in loan processing, as key factors contributing to their satisfaction. The online platform is also frequently praised for its clarity and ease of use, facilitating a smooth application process.

Key Takeaways & Recommendation

High Country Bank – Buena Vista presents itself as a dependable financial partner, prioritizing convenience, accessibility, and customer satisfaction. The positive feedback regarding loan processing, coupled with the availability of drive-through service and accessible facilities, makes it a strong choice for individuals and businesses seeking a local bank with a modern approach. To explore their full suite of services and discuss your specific financial needs, we strongly encourage you to visit their website at highcountrybank.net and contact them directly.

👍 Reviews of High Country Bank Buena Vista

Jason A.

5/5

The whole loan process with High Country Bank was smooth and easy. Dan was very responsive and always helpful. The online platform made the application clear and easy. Dan was attentive to make sure we locked in at the lowest rate possible. We would highly recommended High Country Bank and will use them for our future loan needs.

J P.

1/5

If you want to access your accounts, establish them with a different institution. Their security upgrade has made account access a nightmare and customer service is both unpleasant and unhelpful

Jenny E.

5/5

Dan Rash did an excellent job walking us through every step of our mortgage loan process. He was quick to answer any and all questions and was professional throughout. We were so comfortable and happy to work with our hometown local bank and it made the process go very smooth.

Susan C.

5/5

High Country Bank of Buena Vista has met all of our financial needs both during and after our recent move to Buena Vista. Mortgage Loan Officer, Dan Rash, went above and beyond to provide us with information and resources for all of our financial questions and concerns. Every time we have gone into the bank we have been greeted with friendly faces and excellent customer service. We highly recommend High Country Bank for all of your banking needs. Brian and Susan Cox

Justin K.

5/5

Had a wonderful experience with the entire banking staff, Especially Mr. Rash. Probably the friendliest easiest guy to work with. Even after the loan was done, he's the kind of guy to just call you and make sure everything is good and you are doing well. Great guy and great bank. Couldn't be happier.

tallulah

1/5

The first time i’ve ever needed to say i’m only posting one star because 0 is not an option. Customer service in person was mostly nice inside the bank, besides slight attitude when greeting some customers in the drive through and a teller that was replacing a debit card for me making a comment about “not using her card in town because of the foreigners that work here during the summer” and then trying to say “but they’re nice people.” Moreover, the past month had some speed bumps with vet and health issues so i was a bit behind on ACH payments, while one went through, and one double charged for some reason I was charged almost $100.00 in $30.00 increments of late fees due to the auto payments not going through. if these every occurred with Bank Of America they were able to refund those fees when i got the account current. But with HighCo, I don’t see why i’d put money for my bills in the bank over the weekend when a % of it is going to be taken out before the bill payment processes. I called last friday to BV, they were rude and had no compassion - while i recognize it’s not OK to be behind, it’s also what happens when life happens. I called Salida and the rep/teller was helpful and said she’d spoke with her supervisor and checked my banking history which is a year or more, and that they could refund $60 of the $90 that was taken from the money I put in for bills, and she hoped it didn’t happen again and I said that i wouldn’t let it. She said she would the supervisor would process the refund immediately, I checked friday and over the weekend and it didn’t happen. Called first thing today, Monday and spoke with the supervisor Lynn who said that she never agreed to process a refund to my account and told me how busy they were Friday due to a open house as if that matters to me. Yes it’s my fault for not remembering the tellers name that i spoke to, but it’s also their job to communicate clearly their decisions. It’s unprofessional to tell a client or customer one thing that is helpful and beneficial to them, and then when they call inquiring about what the bank said they would do for you, the bank gaslights you and says they never agreed to it. While i know it’s probably a recorded line and that may not be accessible to them I know now the only option is to go back to a better corporate bank. And i know losing me as a customer isn’t much of a loss to the bank, just like them charging overdraft fees instead of just allowing a ACH payment to make the account go negative isn’t helpful, when struggling to pay bills. Because if i’m behind on a bill, that doesn’t actually cost the bank anything when I am able to make it current within a couple hours or days of noticing that it was overdrawn. While taking $100 from someone who is already struggling to be current on their bills only causes the client to struggle and stress more. Note to Professionals: Be clear in your communicate and don’t tell someone something they want to hear and then pretend you never said that to them.

Adrian W.

1/5

Not the best way to do your banking, if you have to pay for anything more than 20 times with your debt card in one day forget it, the bank will cut off your access to your own money and make sure that you have to wait until the next business day. When you call them back like the message said too, the person is suspiciously not able to answer the phone, even if you call them numerous times.

Brandon W.

1/5

Avoid this bank. After saying yes to a land loan, giving me confidence to put in an offer and start the loan process, 2 weeks in they turn around and tell me that the property is too far from their branch office and they can’t issue the loan. Shouldn’t that have been the first thing they checked? I will never bank with High Country Bank, and will tell everyone I encounter not to either.