Credit Union of Colorado, Thornton - Thornton, Colorado

Alan K.

They deny my zelle and deposits. then won't let you log in and just says "error" but you have to call to verify the deposits they just denied and then it takes a long time to get someone on the phone.
don't use this bank!

Carson R.

They do not return calls for potential new business accounts. Stay Away

Micaela G.

Edit: They reached out and very appropriately handled the situation I had with not being reached out so if you have problems, just go higher
I appreciate that they took the time to contact me and assess my situation regarding the last review I left.
I still feel it’s much easier to go to a dealership then trying an auto loan since they quoted me half of what I asked for with decent credit and income
In auto world, 15k is nothing and I’ve been making in time payments for 6 years .. they are strict about job history even if you’ve been consistently with a job and the same industry, but they didn’t like the 8 months job report

Timothy S.

On Thursday, August 8, 2019, I came to this “Credit Union of Colorado” branch to deposit some funds since I had completed an online application for a checking and savings account. I figured there wouldn’t be any problems as I had received an email stating my application had been approved for both types of accounts, hoping that I could get the account numbers to pass on to my income provider, but was unable to verify my job name. I even called to confirm the email. The rude representative on the phone told me I would need to go to a branch to verify my identity, and abruptly hung up on me.

When I arrived, I was told to wait for a banker to assist in setting up my account, but after waiting for about 35-45 minutes I was pulled back and told, I was only approved to open a savings account and not a checking account. I was told I could not open a checking account for six months and that the savings account would be restricted to cash transactions. I found this to be very odd, and personally, have never heard of such a strange policy. This revelation left me very heated.

I feel this must have been a false piece of information because while waiting I saw two individuals open an account and receive their debit card immediately. This occurred to me as very strange, and personally, feel I was profiled and discriminated against due to my color. The banker must have made an assumption that “I was up to no good, and didn’t have a legitimate reason to be there.”

This experience was shocking, and as a result, I will not recommend this “Credit Union of Colorado” bank to anyone. There are far better banks and credit unions to do business with, in my humble opinion. Consider the email confirmation I received and the highly unprofessional, unorganized treatment I received after going to their branch in person.

C R.

My husband and I went into this branch today to make a couple changes and open a new checking/saving account. The teller who initially helped us was super friendly and great! We met with Jazmin to do everything we needed. Jazmin was absolutely amazing! Was super nice/helpful. Great customer service, offered some advice after pulling my credit. Explained things really well. Made us feel really welcome. Called us back ASAP after investigating a question we had earlier in person. I felt like I got some really transparent answers etc, and couldn’t be happier so far!!

MFH

Me and my wife have been members of Credit Union of Colorado for a pretty long time. Up until today, I have always received top notch customer service at this particular branch in Thornton. That all changed after I pulled up and experienced a teller by the name Jasmine. After waiting in the drive up line for over 45 minutes, she was extremely rude, catty, and showed very poor customer service. My wife has worked in the banking industry for over 10 years, none of her tellers would ever be able to talk to a customer like Jasmine spoke to me today and still keep their job. Jasmine definitely needs to be retrained if Credit Union of Colorado doesn’t want to lose good customers.

Teresa T.

Customer service at the Thornton branch is top notch! Been a member for many, many years and have dealt with loans, lines of credit, checking and savings...they even have an account for your child. All have been patient, kind and resourceful.

Victoria H.

I really recommend getting a new staff team or at least training these people better! There's 3 of these tellers here and only one knows what they are doing and that one person has been running around helping the others who dont know what they are doing. Meanwhile you have 7 people standing in line over 30 minutes! Definitely going to be switching banks soon! Premier credit union lines are always quick and efficient!