Credit Union 1 - Fairbanks Branch - Fairbanks, Alaska

Credit Union 1 - Fairbanks Branch is a well-known financial institution located in Fairbanks, Alaska. With the address of 909 First Ave, Fairbanks, AK 99701, it is easily accessible to the public. The branch offers a variety of services, such as being a credit union, an ATM, a financial institution, and a loan agency.

One of the unique features of Credit Union 1 - Fairbanks Branch is its wheelchair-accessible entrance and parking lot, making it easy for people with disabilities to access the building. Additionally, the branch offers a drive-through service for customers who prefer to do their banking from the comfort of their own vehicle.

Credit Union 1 - Fairbanks Branch has received a total of 28 reviews on Google My Business, with an average rating of 3.1/5. This rating suggests that while some customers have had positive experiences with the branch, others have had mixed or negative experiences. However, it is important to note that individual experiences can vary widely, and it is always a good idea to do one's own research before choosing a financial institution.

In terms of location, Credit Union 1 - Fairbanks Branch is situated in the heart of Fairbanks, making it a convenient option for locals and visitors alike. Whether you are in need of basic banking services, such as withdrawing cash or depositing checks, or more complex services, such as applying for a loan or opening a savings account, Credit Union 1 - Fairbanks Branch is equipped to handle your needs.

When it comes to choosing a financial institution, it is important to consider a variety of factors, such as location, services offered, and customer reviews. Based on the information available, Credit Union 1 - Fairbanks Branch appears to be a solid option for those in need of financial services in Fairbanks, Alaska.

Reviews of Credit Union 1 - Fairbanks Branch

Robert Demientieff

5/5

I was with Alaska USA, and then Global FCU, I got pre-approved from global to get a truck, well I sat at car lot for hours waiting with no response for 4 hours, 30 minutes to closing time we tried Credit Union 1 as I was getting fed up with Global, very quick response AND a better rate than Global (my own bank). Well I am now done with Global and am with Credit Union 1 now 100% and I couldn't be happier! More atm locations would be nice, but oh well! You guys are still awesome!

John Miller

5/5

Walked into the 1st avenue branch to handle a skip a pay worried that my auto pay was to late to cancel. Vivian at the counter not only handled my concern but also reached out to the department to stop the auto pay just for this month and handled my skip a pay for a loan. Go you Vivian and thank you very much for following through with all you said.

Noe F

3/5

Definitely use to be a TON better. All the new technology that’s suppose to make it easier is not. The new atm/drive through is terrible! The employees inside are always very nice, but they never have enough of them. Haven’t been happy with them since they closed the other Fairbanks location. Just getting worse over time.

Sarah Barber

1/5

I cannot wait to get my loans paid off at this bank and I can move to another one! It used to be really good and I had no issues for years until it shut down their second location which was super convenient next to Fred Meyers. Today my paycheck has been pending and should have been posted this morning but their system went down and I have been waiting for them to post MY MONEY to MY ACCOUNT so that I can go there to the most inconvenient location across town and pull out 40 dollars so that I can pay my mortgage at AK USA. I have been told twice multiple times this morning it will be 30 minutes, it will be another 45 minutes, another hour, etc. I also hate that they got rid of their point system which was great if you needed a little extra cash if you had enough points, really made banking there worth while but not anymore.

Joshua Amey

1/5

I'm so tired of dealing with the loopholes of using this credit union the staff have 0 care in the world and on a regular basis some new policy they claim existed long before gets implemented one great example is the courtesy pay and how for months the employees failed to abide by the rules of the actual program and allowed it to be pulled without going above 0 then claim months down the line we are at risk of loosing it die to their neglect towards their own policies I've never had a credit union so absurd with their ways and lack of ability to be transparent and honor their own policies

Cody Winslow

1/5

ATM has been down since last Thursday 5/13, twice this month now! Kinda ridiculous that they only have 1 ATM in town that always seems to be down. Emailed them about getting another one on the west side of town and they do not feel its what's "best" for their customers at the moment. They would rather us drive 20 minutes into town to use a ATM that never works.

Ashley Vantrease

1/5

Credit Union 1 thinks it's ok to reposes your vehicle that's up to date on payments if you miss a credit card payment. Bunch of money hungry thieves!! Never again

S H

5/5

I have no clue what their banking is like, but I have did multiple loans now through CU1, and I can say that the customer service I have received has been second to no one. Everyone I’ve had contact with has been friendly, fast, and helpful.