Denver Fire Department Federal Credit Union - Denver, Colorado

Address: 12 Lakeside Ln, Denver, CO 80212.
Phone: 32285300.
Website: dfdfcu.com
Specialties: Credit union.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 25 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of Denver Fire Department Federal Credit Union

☎️32285300

⏰ Open Hours of Denver Fire Department Federal Credit Union

Monday: 7:30 AM–5:30 PM
Tuesday: 7:30 AM–5:30 PM
Wednesday: 7:30 AM–5:30 PM
Thursday: 7:30 AM–5:30 PM
Friday: 7:30 AM–5:30 PM
Saturday: Closed
Sunday: Closed

Detailed Information on Denver Fire Department Federal Credit Union

Denver Fire Department Federal Credit Union is a reputable financial institution located at 12 Lakeside Ln, Denver, CO 80212. The credit union provides a range of financial services to its members, including credit cards, loans, and savings accounts. To contact the credit union, you can call 32285300 or visit their website at dfdfcu.com.

Specialties and Points of Interest

Specialties: Credit union
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot

Opinions and Reviews

This company has received 25 reviews on Google My Business, with an average rating of 3.7/5. Despite the relatively high number of reviews, the credit union has faced some criticism from customers. Some have reported issues with the processing of transactions and customer service, indicating that there is room for improvement in these areas.

However, it is essential to note that customer experiences can vary, and some users have had positive interactions with the credit union. It is always a good idea to research multiple sources and reviews before making a decision about financial institutions.

Recommendation

Denver Fire Department Federal Credit Union is a viable option for individuals seeking a credit union in Denver, Colorado. While some customers have expressed dissatisfaction with certain aspects of the service, there are also users who have had positive experiences. We recommend visiting their website or calling their customer service to gather more information and to discuss any specific needs you may have.

Before making a final decision, we encourage you to explore other options and read additional reviews to ensure you find the best fit for your financial needs. Don't hesitate to reach out to Denver Fire Department Federal Credit Union through their website or phone number to learn more about their services and to determine if they are the right choice for you.

👍 Reviews of Denver Fire Department Federal Credit Union

Denver Fire Department Federal Credit Union - Denver, Colorado

Gg G.

3/5

This isn’t the first time this has happened which is why I’m writing this. I called to make an instant credit card transfer Friday, and asked more than twice for it to be instant because of this ongoing issue. Just to go use my card to find out it wasn’t instant. I had bills that had to go through this specific credit card and they couldn’t. It’s honestly frustrating having this happen multiple times and the people who work here not care. It’s 50/50 from the direct bank, to the call center they now have. Sucks losing trust within a bank, but here we are.

Dave R.

4/5

I have been a member at DFDFCU for 40 years. I have been in Vietnam for one year now and still can’t access my online account. I can use the queue phone by calling in but I can only get balances, not individual labeled transactions. Generally I have had great service for 40 years from the credit union. But when I explained to the rep that it doesn’t work to send me a code number that I have to phone in from Vietnam she said no problem. Yet it was a huge problem. We tried many solutions and settled on letting my brother become a member and list him on my account. After having him turn in all the paperwork and jump through all the hoops I was informed by the same rep he can’t be a member. So I asked that I can send a code to access my account by email like most other banks do. The answer is that this is impossible. So for one year I haven’t been able to see my account transactions. I have tried a few times to rectify the situation but no one at DFDFCU seems inclined to assist me. I really hate to discontinue a 40 year relationship with a good company for something as easy to fix as this but I believe that is my likely course of action.

Kynesha M.

3/5

I love Denver Fire Credit union however I don't know why lately every time I call nobody ever answers the phone. It definitely bums me out, my Dad has been a loyal customer for many years as well as a firefighter and he added me on to the credit union when I was a young one at home with my parents! Love you guys just a little disappointed I can't get anyone to answer the phone.

Cori G. (.

5/5

After being lockout of my account I emailed the credit union and got an immediate call from the CEO. Mike was very personable and took the time to get me setup again, I’m able to log in with no problem. They truly care at DFDFCU and will work to resolve any issues that may come up.

Mani T.

1/5

My husband received a debit card for our joint account, however I won’t receive one till October sometime. DFDFC’s response was, “that’s just the process” because we are transitioning.

Didn’t realize banks take over a month to give someone access to their account.

Cliff S.

4/5

NOT A SHARED BRANCHING LOCATION!! Google says this location is a shared branching location but that is false if you already belong to a shared branch and location this credit Union will not be able to do any sort of business with you however if you are a member of this credit Union then you can participate in shared branching in other words their members are offered shared branching but they themselves do not offer any services to shared branching members. They also do not have an ATM but the staff is very friendly and the vintage fire truck decor is pretty cool to look at as well.

Noir

1/5

Lost my trust. The management and staff have no understanding or knowlege of the products they provide. And they out source their IRAs. Not good. Closed my acct. If I could give no stars I would. I have no idea what your talking about I was upset to find my IRA out sourced and I did contact you no one there seemed to care so I took my IRA and my savings elsewhere. And your answer is another reason Im glad I left.

Joseph V. J.

1/5

Horrible experience. Poor customer service. Everything is super slow. Will be switching to chase. Don’t bother with this business. All they give you are excuses. Instead of resolving a problem all branch manager does is spit company policy in your face.