Phil Cothran - State Farm Insurance Agent - Fontana, California

Marvette L.

Angelina was very professional and nice.She made sure that all my questions were answered before I got off the phone call with her. She was thoughtful to ask me how have I been doing. Which I thought was very kind to me. We need more people like to in the world. Love, kindness go a long way. Amen🙌

Martha L.

I want to thank Stephanie for everything she has done in helping me out with my payment and policy including the questions I I have asked. She answered the questions and made every possible attempt. She went above and beyond to help me out
She deserves a medal for best customer service award, but seriously customer service is a hard job and hard work. I should know I did it for over 10 years and it was was hard, I worked for a Tow Company and that was affiliate with Auto Club-AAA and customer service was communication over the phone and face to face. The explanation of what services can be done and performed.
I felt that Stephanie was was that person when I felt that I was in distress she went above and beyond. A 1 out of 10 score she was a100% perfect.

Thank you very much Stephanie

MrNesto147

Excellent customer service. We were recently informed by mail that some upgrades to our roof need to be completed in order for the policy to renew in March. Abigail Martinez Castro, Customer Service Representative, provided clarity to these requirements with an empathic and professional demeanor. She also emailed me supporting documentation to aid in executing the necessary upgrades. Abigail stayed on the phone with me for an extensive duration and restored our confidence (for now) in remaining with Stare Farm Insurance.

Stacy I.

This office is always helpful and provides great customer service by immediately addressing any inquiries. Stephanie was very personable, professional, and went over and above to ensure I had the information I needed. Highly recommend.

Krystal W.

Angelina answered my call so professionally, I thought she was a recording! She handled my matter very swiftly and even gave me a courtesy call back to confirm everything was taken care of. I have had a great experience with State Farm so far!

Czarina D. M.

Angelina is incredibly helpful, pleasant, and ready to assist with any questions or concerns. From the moment I contacted her, she was quick to respond and made the entire process so smooth and stress-free. Angelina took the time to explain all my options clearly and made sure I felt confident in my choices. Her professionalism and friendly approach make her a pleasure to work with. If you’re looking for an agent who genuinely cares and goes above and beyond, Angelina is the one to call!

Robert P.

Teresa was very courteous and professional. I needed a copy of our club’s policy which she quickly took care of within minutes. I have never had a negative experience with this office. Thank you for your continued support.

Henry G.

Our front windshield needed to be replaced. crack in the windshield. spoke to our agent, Phil Cochran, one of the young ladies at the agency took down all of the information and by the next two hours an appointment was scheduled to replace the windshield and the next day The windshield was replaced. Highly recommend Phil Cochran‘s office in Fontana on Sierra Avenue for all your insurance needs. The service and the follow-through is greatly appreciated. Continued success to you and your staff. And God bless you all.