Progressive Insurance - Claims Office - San Diego, California

Paula Kubiak

I was in an accident rear ended by a progressive policy holder. I contacted them right away. Dana the adjuster who helped me from day one was great. She kept on each department to make sure my claim was handled in a timely manner. If I had any issue I was able to call her and have it handled right away . Her friendly personality made the process much easier to deal with. I’m glad Dana was my claim adjuster and thankful to her for getting me a good payout for my totaled car. I reccomend Dana if you have a claim to file just ask for her.

Juanito P

I had renters Insurance with them and a incident happened where I had to file a claim I talked with an agent for two months back-and-forth through email and phone calls, and when it was time to cut the check, she said that my insurance was Terminated due to nonpayment the whole two months that I talk to her she did not want to tell me that I had to make a payment. She waited until the last day when the payment was supposed to be issued and then told me that she was not gonna be able to make the payment because my policy lapse. I didn’t ask her why she did not tell me that I had to make a payment. She told me that was not her job horrible service. I do not recommend this company with anybody. They withheld information in order to not pay out.

allen scheinok

Do not buy progressive insurance. It is the biggest mistake I ever made. They accept money for underinsurance and give you nothing when you need the insurance payment . It’s all a. Lie. Patrick is the person to stay away from as well as others . They sweet talk you until it’s time to pay. They left us basically with zero after we paid over $10k. Out of pocket. My wife has been suffering for over 12 months and received nothing for her pains and suffering. Choose another company!!!!!

Navarro Peck

Liars, Unprofessional and complete lack of communication

Google Review can't let me post the full story due to character limits. So I'm putting the highlights:
In the beginning of October, on a Friday/Saturday I received a letter in the email from Sasha Alexander (adjuster) dated September 27th. I thought this letter was going to be my check imagine my surprise when I read the contents, and I found that among other things the letter alarmingly said that Progressive had received no contact from me and that if no contact was made they would assume no damage had occurred to my vehicle and that my claim would be closed. I immediately called Sasha and received voicemail yet again. I called the Progressive claim hotline and spoke to a gentleman I believe was named Kevin. I asked Kevin about the letter and why would I be receiving it if I have been in contact with Progressive multiple times. I also asked if my claim could be moved to a new adjuster as Sasha was unreachable. Kevin rushed to the defense of Sasha and told me how she had hundreds of claims to deal with and tons of calls to make every day hence why she wasn’t responsive to me. (you would think one of those tons of calls would be to me but no, at this point she had never reached out to me).
Kevin also told me after reviewing the notes on the claim that Sasha sent the letter because she had been contacting with Geico to get some information, but Geico was “withholding” that information. I told Kevin “I think I know what this about, it’s about the third vehicle isn’t it?”. I tried to explain what had occurred and how it should been resolved. Kevin cut me off and informed me that “no the information that Sasha was seeking was not about a third vehicle.” I asked Kevin what was it about then. Kevin said I would need to talk to Sasha as he didn’t have access to it on his end. (Sidenote: How could he know that it wasn’t about the third vehicle but also not know what it was about). Kevin further stated that at this point Progressive had done all it could and was waiting for Geico now and in fact Geico should have been in contact with me to resolve the hold-up. I informed Kevin that the letter stated none of that at which point he said, “Well sir what do you want me to do, change the letter?” After getting off the phone with Kevin I called Geico hotline immediately. I didn’t inform Geico of anything I learned and just asked the agent to let me know what was in the notes. The Geico agent informed me that the last communication they received was Sasha calling them to get information about the third vehicle and they had informed her that there was no such vehicle. They had tried to reach Sasha but like me were sent to voicemail and on their end Geico was waiting for Progressive to make a determination about liability. Everything Kevin told me was a bold face and easily proven lie. On the following business day I got a call from the supervisor Caroline who informed me that in fact the status of the claim was they were waiting for ME to upload an estimate and she asked me if I had received a link to upload an estimate. I had not. I quickly received the link to upload and as luck would have it I had already scheduled an estimate to be done at a local shop. The estimate from the shop detailed the work that needed to be done and included a multitude of photos. Max then sent back his estimate which was nearly half the estimate of the shop’s and most notably didn’t include any lines for painting and just listed buffing with no explanation given for the changes/removals. To reiterate the damage to my car had exposed bare metal and plastic. You can’t buff that away.

Getting my car fixed was constant calling, baby sitting, and headache. Progressive and their staff at every turned dragged out this process. It took me more than TWO MONTHS from the incident to get my car fixed. I’m sure everyone has horror stories with every insurance company. But my two cents skip Progressive get Geico.

Also Progressive feel free to contact me for the full narrative. My claim # was 24-982561751-02

Fred Long

I don't see any more rating could get any lower. I am an Uber driver and unfortunately we are insured by progressive insurance. After being rear-ended over 3 months ago I'm still waiting to get my deductible back from progressive. I contacted the other insurance company which they should have done for me, and I was informed that the money has already been sent to progressive weeks ago. It's $2500 I need to purchase a new car so I can get on with driving Uber and support my family. Progressive insurance has been giving me nothing but the runaround. Monday I'll be filing a formal claim with the insurance commission and moving forward with it. As of now it's been three and a half months since my accident and I'm still without payment. I would advise and never to go near this insurance company. They shouldn't even be in business. An agent by the name of Shelby Kidd has been handling my case. Absolutely worthless. I spoke to her supervisor who I don't recall the name but equally as worthless. They're just like the rest of these shyster companies. They respond to their awful reviews for you to contact them through their website or email so that it seems like they're doing something or that they actually care. In reality they don't respond or follow up in any way.
This is what corporate America is today. Get your money by any means and then provide absolutely zero service. Progressive I hate you and my family hates you. You've made our lives miserable.

Brigitte Gil

1 star because zero is not an option. The absolute worst experience I have ever had with a claim. Zero professionalism and absolute bullies.

I got hit on the road and the other driver was at fault. I was advised by my friends and family to go through my own insurance and let them do the talking with the other insurance company. What a mistake. The adjuster bullied the mechanic shop into the cheapest possible repairs and didn't approve half of the necessary to get my car back to running at it's original state. I got my car back in completely unsafe conditions, making noises it had never made before. Progressive WEREN'T EVEN THE ONES PAYING FOR IT. They have made this experience an absolute nightmare.

I spoke to the adjusters supervisor and he was easily the most condescending, disrespectful person I have ever interacted with over the phone. I had to actually stop him and say "You are being so out of line and disrespectful right now and I am not entirely sure why you are taking this tone with me".

I encourage someone on the quality control side of this team to pull up the audio recordings of the conversation I had because I do not think they would be very happy.

The only single person who seemed kind and empathetic to my situation was a rep named Raven. She actually listened. Unfortunately she seemed to have limited resources to assist me and the people above her were incredibly unprofessional and had no intention of helping me.

0/10.

Haoyan Li

No response at the beginning. Then just kept saying policy coverage issue and will not take care of it (it was the car insured by them hit us). Then waste your time by missing the appointment looking at the car. Lies all the time

Janeth Rufino

Very unprofessional. I had the worst experience with representative Joseph Roche. The only reason I switched to progressive was because I had recently moved into my own insurance plan after moving to San Diego. I have never dealt with a claim where everything was done online and through phone contact. So much he said she said type of hassle. My previous experience with insurance I have always had someone come out to look at damages and assess things correctly. I will definitely be looking for a new insurance carrier once my plan ends with progressive.