Golden 1 Credit Union - Modesto - Modesto, California

Brandi Willingham

The manager asked me to check in with the app to see a banker. Then I sat and waited for an hour to be told they have appointments all day and will try and squeeze me in. After watching a vanker sit and pick his nose to wait 15 mintues for his next appointment to come in.
I deposit money with the teller onto my kids account, the teller tells me they don't take taped money. It had a rip so I taped it so it didn't rip more. Any time I'd had ripped ive taken it to a bank...
Modesto has the worst service I've ever had from a Golden One. 2 bankers and 2 tellers on a Saturday, crazy!

Faris Shamsho

I have been banking with Golden 1 almost 5 years. I never had any problem until today the branch manager, Ruthie McDonnell she was the rudest person I ever met in my life. She is not fit to be a. Manager She treats people very bad. She was yelling at me in front of all the customers. she is a horrible person. This is the first time I ever put any kind of review for anybody. She is not fit to be a manager. She thinks she’s better than everybody else. She is worth below zero star.

Laura Wilson

Customer service terrible!Started an application for an account here online and then came into the branch to finish it. I did not have appointment and was looking for the no appointment queue when an employee came up and asked me what i needed. She looked at a tablet she was holding and curtly stated that there was no one available to help me and there were no appointments available today, but i could sit in the waiting area and see if something opened in the next 2 hours. When i said i would just go to another bank she said "okay" like she could care less. Ended up having a great experience at another credit union! ( By the way i have 52 years of customer service, over 1/2 as a supervisor; this employee would not be working for me.)

Thomas Davis

I have mostly good experiences with Golden 1. However, I have several credit cards that make it very easy to link to my bank account(other than Golden 1) to make a payment to my credit cards, but Golden 1 does not have that same simple option. Golden 1 requires you to link your bank to the Golden1 savings, add money their, than make a payment to the Golden1 credit card from the savings. There is their other option that takes several steps using the link near the bottom of the Golden 1 page. Please add a way to add a bank account to make payments simple, less steps, like every other credit card. Its very annoying without that option.

Agnes Durgun

I am new to Golden 1 Credit Union. For the few times I was there, it would take me more than 30 minutes or more to wait in line since there are only 2 staff members dealing with the costumers. I saw the reviews and it was complained as far as 11 months ago up to the present, and nothing is being done about it. There are people in the little cubicles but are not helping. Why would you want to do this to your customers? You want us to regret doing business with you? Do you want to lose your clientele? We are all busy and time is important not only to you but to us as well. Why can't you have a better costumer service? Your manager should do something about this before you lose your customers one by one. I have the Self Help Federal Credit Union in Riverbank, and I have only praises for the staff. They are like family and I don't have to wait more than 10minutes. This little credit union has at least 3 staff most of the time and even 4 when it gets busy. Why can't Golden One do that? Is it all about profit to you? Never mind us your costumers?

John Aja

Michael was the best I could ever ask for he needs a raise or a management position he made me feel like a friend and made me feel okay about my financial situation. Never let this man go he is a great asset to golden one business.

Liz A.

The tellers and the manager are always very, very nice and very helpful. The reason I’m only giving it three stars is the way they have the answering machine set up. You can’t get through to anybody unless you have your card with you. To me that is poor customer service there’s other way to authenticate than just the card in hand For the most part, Golden one has been pretty good

Chip Dier

Always understaffed. 10am, 2 tellers and 3 guest service account people. Always like this. Terrible. As far as the employees? Excellent. That why 2 stars. The ATM is not very safe and there are no -"No loitering / Trespassing" signs posted.

Today 08/10/2020
I have been waiting outside the business for about 30m, by the ATM machines...I have been asked to turn away like 10 times, some nice, some less so.

There isnlimited shade here so other are forced to line up in front of other businesses.

Golden One looks good on paper, their experience in person? You tell me...If zero stars could be a thing.

Understaffed during the pandemic? Even before, this location was understaffed. Laughable PR response...thanks for trying Golden 1.