Malin Asset Management Inc - Santa Monica, California

Andrea Erazo

I’m a tenant and I’ve lived at one of the properties for almost 2 years and although the unit is ok and maintenance is great with repairs. I had issues with Bianca not doing her job and having to reach out to her multiple times. I had to keep calling the office, only for her not to take accountability for not doing HER job and basically told me I should’ve desperately called her in order for her to do something simple as I.e reply to an email. It took Wendy ONE day to get back at me and I’m sure Karen told Bianca I didn’t want to speak to her anymore. ? anyways , I had my situation fixed but i had to let it be known that this isn’t the first time people have complained about the people in office. It was my first experience and don’t care to let people know because it’s not that hard to reply to emails or phone calls. Thanks

D R

This has been one of the WORST rental properties I have ever lived in!!! We had a major mold problem in on of the Inglewood locations. Every Winter/Fall we would get really bad mold on the perimeter of the walls in the rooms, living room and in the closets. The first time we noticed the mold we contacted the leasing office. All they did was send someone out to clean the walls and paint over them. Our furniture was completely damaged by the mold and we informed the property about it and they basically blamed us for it saying we had too much stuff in the apartment or we were not “properly ventilating” our apartment but the location we stayed in, our apartment was cold 24/7 even if it was 80 degrees outside. We were only there for 7months before the mold came. We moved from our parents home to this place so we literally had nothing in the apartment besides our new furniture and our clothes. Everything was new. It was a 2 bedroom 1 bath and it was only me and my husband living there. It was not cluttered at all. Rain would come through the windows. They never responded to other issues we had with the apartment like our floors would be lifting. No one ever came out to fix it. We also became infested with bugs but thankfully we were able to move before it got really bad. If you decide to live here and experience any mold I highly suggest you call the health department to do an inspection before contacting the leasing office. Pretty sure that mold is all throughout the walls.

Alex Samura-Ernst

Used to live at 6407 10th Ave for more than 2.5 years, and Malin Asset Management Co was horrible consistently after move-in. They never fixed issues we consistently reported, namely German cockroach infestation (pest specialists Malin sent told us directly that there were thousands in the walls so doing the treatment Malin was paying for didn’t do hardly anything) and multiple bedroom windows leaking significantly every time it rained. Repair staff sent would block cars or park in tenant-paid parking spots with no notice, and repairs were always band-aids and not real fixes. When a plumbing issue happened in the unit above ours, we were not given adequate, legal 24hr notice that they needed access to our apartment AND they blocked our hallway which links both bedrooms to the only bathroom and to the living room/kitchen for nearly a week.

Moral of the story: apartments appear really nice at first, but there are huge underlying issues that they won’t properly resolve. Not to mention, a lack of professionalism or respect for tenants’ spaces.

D P

I'm going to be honest. I generally have the things that need repairing fixed or replaced. It's not always in a timely fashion but it is resolved. Customer service wasn't very good 4yrs ago but it has improved a bit. Overall I am satisfied with their service. It could be a lot worse...

Jamel Thomas

Every time I deal with management here it is a nightmare. They are nice and sweet when you’re applying and looking at the apartments, but once you’re in, you’ve fallen for their trap. They are rude when you ask a question. It took 2 months for me to get our dishwasher fixed. They just ignore you. They’ve raised the rent every year we’ve been here. They add extra fees when they legally can. Now, they are starting to charge us for water when the person showing the unit said water was included.

The units this company manages tend to be renovated. They come in an buy the apartments and jack up the prices as much as they can. You’ve been warned!

Abby M

I was at the Lily apartments for a little over 2 years and during my time there, my apartment manager Wendy was onsite and ALWAYS available by phone or text if I ever needed anything. I know there are a lot of apartments to choose from in LA but even when I was apartment searching, her attentiveness and willingness to show up and answer questions and make herself available made a difference and was the selling point for me to choose Lily apartments. And it was no different when I lived there, she always communicated and made sure to address any issues that came up.

Jasmine Stanley

Do NOT, i repeat do NOT rent from these crooks. They are the shadiest most unprofessional property management company around. The Vice President Karen Effrim is never around, the staff is rude and they are flat out liars. They never fix, repair, or rectify issues. They put band-aids over it and the issue comes back time and time again. I have been telling this management company that there are water issues in the ceiling of my bathroom for over two years. All they have done is scrape the water bubbles and paint over it. Well now that we are having severe storms this is what my bathroom wall currently looks like.

Robynne Jackson

They did a very good job in my house on the bathroom and the kitchen although I requested a dual sink they explained to me why I couldn't have one and I understand they were very professional and very polite they did their work they said Thursday Friday Monday Tuesday they didn't come Friday but they did finish today and I am satisfied